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PLANET RECRUITMENT SERVICES LTD Logo PLANET RECRUITMENT SERVICES LTD · IT - Administration

It Support Technician

United Kingdom, Mansfield 30000.00 - 32000.00 GBP / Year · Job Posted June 14, 2026
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Job Responsibility

  • Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members
  • Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance
  • Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations
  • Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability
  • Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management
  • Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives
  • Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation
  • Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management
  • Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development

Requirements

  • 5 years previous experience in a helpdesk environment is necessary
  • Planning, organising and good communication skills
  • Access to own vehicle
  • Willingness to learn
  • Understanding of SQL would be very beneficial
  • Adaptable to changing circumstances and demands
  • Good knowledge of Microsoft Office 365, especially Excel/VBA
  • Good Knowledge of Windows and Server operating system
  • Good problem-solving skills
  • Knowledge of infrastructure setups would be advantageous

Nice to have

  • Understanding of SQL would be very beneficial
  • Knowledge of infrastructure setups would be advantageous

What we offer

  • A collaborative and supportive work environment
  • On site parking
  • Opportunities for career development and training
  • Competitive salary and benefits package
  • Exposure to diverse and exciting IT challenges within a dynamic organisation
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