IT Support Technician

• Providing 1st/2nd line support to UK suppliers
• Providing support via Remote Technologies, Telephone and Email
• Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
• Logging calls accurately in call logging system
• Taking ownership, troubleshooting and escalating calls
• Working independently on weekly assigned tasks
• Meeting deadlines of new projects assigned to Service Desk
• Liaising with 2nd line and 3rd party support teams

• Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
• Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
• Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
• Experience of using call management software
• Experience of working in a service desk environment
• Excellent telephone manner and customer service
• Ability to cope under pressure

Ability to drive (desired but not mandatory)

• Full training provided
• Friendly environment
• Onsite Parking
• Eye care vouchers and money towards glasses for VDU purposes
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave