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IT Support Technician

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Solomon Page

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Location:
United States , Clark

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

27.96 USD / Hour
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Job Description:

Our client, a personal care manufacturing company, is looking for a IT Support Technician to join their team! This will be a onsite role working out of their office in Clark. The successful candidate will have a Bachelor's degree, over 3 years of desktop support experience and experience using ServiceNow.

Job Responsibility:

  • Serve as the primary face of IT Support, providing professional, face-to-face technical assistance for walk-up employee inquiries
  • responsible for configuring, imaging, and troubleshooting a diverse range of devices (Windows 11, Mac OS, iOS/Android) and enterprise software like Office 365 and Adobe Creative Cloud
  • maintain conference room technology (Microsoft Teams Rooms), Cisco IP phones, network printers, and basic LAN/Wi-Fi connectivity
  • manage user accounts via Azure Active Directory and track the entire incident lifecycle including asset inventory and knowledge base documentation within ServiceNow

Requirements:

  • Bachelor's degree
  • over 3 years of desktop support experience
  • experience using ServiceNow
  • requires 3-5 years of proven desktop support experience or a bachelor's degree in a related field
  • expert in Windows 11, Mac OS, Microsoft Office 365, and Active Directory administration
  • proficiency in using ServiceNow (or similar ITSM tools) and a solid understanding of basic networking (TCP/IP, Wi-Fi) and endpoint security
  • excellent verbal and written English skills are essential for explaining technical concepts to non-technical users, with multilingual abilities being a strong advantage
  • needs a patient, welcoming demeanor with strong critical thinking skills to prioritize tasks in a high-pressure, fast-paced walk-up environment

Nice to have:

  • CompTIA A+ certification is preferred
  • multilingual abilities being a strong advantage
What we offer:
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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