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IT Support Technician

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Albuquerque

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are looking for a skilled and adaptable IT Support Technician to join our team in Albuquerque, New Mexico. As a valued member of our organization, you will provide multi-tiered technical support to clients, ensuring their IT systems run smoothly and efficiently. This is a long-term contract position that offers the opportunity to work in a dynamic and fast-paced environment.

Job Responsibility:

  • Provide responsive IT support through remote or in-person channels, addressing a wide range of technical issues
  • Deliver advanced troubleshooting and maintenance for computer systems, peripherals, and networks to ensure optimal performance
  • Manage and procure IT hardware and software components, including servers, computers, printers, and networking equipment
  • Install, configure, and update hardware and software to meet client needs
  • Perform repairs on computers and peripherals, coordinating with external vendors when necessary
  • Monitor and maintain the functionality and security of PCs, peripherals, and network systems
  • Assist and train users on system and network operations, fostering a high level of customer satisfaction
  • Plan, configure, and maintain servers, databases, and mail systems to ensure stability and disaster recovery readiness
  • Troubleshoot and document system outages and end-user issues in a timely and organized manner
  • Maintain accurate inventory records of hardware and software licenses for clients

Requirements:

  • Advanced Desktop support, proficiency in Windows desktop, laptop, and server support
  • Hands-on experience with physical workstation, laptop, and server setup
  • Server experience- Active Directory required
  • Strong knowledge of Microsoft Office 365, including Azure and Exchange
  • Understanding of networking protocols, firewalls, switches, VLANs, and routing
  • Experience with wireless access points and remote access tools
  • Knowledge of Fortinet, ubiquity is a plus
  • 50/50 IT/Desktop support and systems/networking support
  • At least 2 years of relevant IT support experience
  • Must have a valid Drivers license and reliable transportation required, travel to client sites in Albuquerque and Los Lunas and some travel to Santa Fe, NM

Nice to have:

Knowledge of Fortinet, ubiquity

What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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