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IT Support Technician

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NewStore

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

40000.00 - 47000.00 GBP / Year
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Job Description:

At NewStore, we're building a different kind of internal IT experience - one that enables our people to do their best work from day one. We're looking for an IT Support Technician (full-time) to join our Digital Workplace team and help us scale a seamless, secure, and people-first approach to IT support across our global teams. In this role, you'll support the team with day-to-day IT requests - like troubleshooting laptop issues, setting up new hires, and learning how to roll out new tools with guidance. You'll play a key role in improving productivity, strengthening our internal systems, and ensuring every employee has a smooth, supported experience with technology.

Job Responsibility:

  • Provide prompt, professional support to NewStore employees with all technical questions about IT software
  • Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools)
  • Support employees with basic guidance on hardware and software usage - while learning best practices along the way
  • Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests
  • Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding
  • Assist with ordering and tracking IT equipment, working alongside senior team members
  • Identify and decommission non-compliant or obsolete hardware in accordance with company policies

Requirements:

  • Some hands-on experience in IT support, helpdesk, or similar - through a previous role
  • Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise
  • A proactive, people-first mindset with a focus on excellent customer service
  • Strong organizational skills and attention to detail

Nice to have:

  • Exposure to ticketing systems (e.g. Jira)
  • Experience supporting distributed or hybrid teams
What we offer:
  • Generous PTO and R&R
  • Professional Growth with a dedicated personal development budget and a learning-centric environment
  • Flexible Work Options - option to work remotely
  • Balanced Work-Life with life-friendly working hours
  • Financial Rewards - employee stock options and quarterly bonus based on company performance

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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