CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

IT Support Technician

United States, San Juan Capistrano Employment contract, B2B · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools.

Job Responsibility

  • Provide Level 1 technical support for employees across hardware, software, and access-related issues
  • Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems
  • Support a primarily Windows environment, with occasional troubleshooting for Apple devices
  • Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools
  • Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions
  • Support users with Google Workspace applications, including Gmail, Docs, and Sheets
  • Document tickets, resolutions, and recurring issues accurately within the help desk system
  • Escalate more complex technical issues to higher-level support teams as needed
  • Deliver professional, timely, and customer-focused service to end users

Requirements

  • 2+ years of IT support experience in a Level 1/help desk environment
  • Hands-on experience with core help desk functions such as password resets, account support, login troubleshooting, printer support, and basic desktop/laptop hardware troubleshooting
  • Comfort supporting a Windows-first environment, with some exposure to Apple devices
  • Familiarity with cloud identity and provisioning tools such as JumpCloud or similar platforms
  • Experience with MDM tools such as Zoho ManageEngine, Microsoft Intune, or equivalent
  • Proficiency with Google Workspace, including Gmail, Google Docs, and Google Sheets
  • Strong communication, troubleshooting, and customer service skills
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

IT Support Technician

8 matching positions

It Support Technician

Location
Location
United Kingdom , Mansfield
Salary
Salary:
30000.00 - 32000.00 GBP / Year
planetrecruitment.co.uk Logo
PLANET RECRUITMENT SERVICES LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 years previous experience in a helpdesk environment is necessary
  • Planning, organising and good communication skills
  • Access to own vehicle
  • Willingness to learn
  • Understanding of SQL would be very beneficial
  • Adaptable to changing circumstances and demands
  • Good knowledge of Microsoft Office 365, especially Excel/VBA
  • Good Knowledge of Windows and Server operating system
  • Good problem-solving skills
  • Knowledge of infrastructure setups would be advantageous
Job Responsibility
Job Responsibility
  • Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members
  • Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance
  • Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations
  • Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability
  • Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management
  • Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives
  • Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation
  • Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management
  • Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development
What we offer
What we offer
  • A collaborative and supportive work environment
  • On site parking
  • Opportunities for career development and training
  • Competitive salary and benefits package
  • Exposure to diverse and exciting IT challenges within a dynamic organisation
  • Fulltime
Read More
Arrow Right

IT Support Technician

We are looking for an IT Support Technician to support retail technology operati...
Location
Location
United States , Bolingbrook
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working with computer hardware and associated peripheral devices in a support or technician role
  • Familiarity with Apple devices, including setup and basic issue resolution for iPads or similar hardware
  • Knowledge of PC hardware preparation, installation, and replacement processes
  • Ability to manage inventory details, ticket updates, and deployment records with strong accuracy and attention to detail
  • Experience using Excel and service management platforms such as ServiceNow
  • Comfortable coordinating with multiple stakeholder groups, including end users, outside technicians, and internal IT staff
  • Basic troubleshooting skills for retail technology, payment hardware, scanners, and security-related equipment
  • Strong communication skills and a team-oriented approach in a fast-paced support environment
Job Responsibility
Job Responsibility
  • Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment
  • Package and send replacement hardware to stores and field technicians in a timely and accurate manner
  • Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow
  • Provide setup and basic troubleshooting support for retail devices and related hardware issues
  • Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems
  • Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution
  • Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule
  • Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

IT Support Technician

We are looking for an IT Support Technician to support desktop hardware, periphe...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience supporting computer hardware and associated peripheral equipment
  • Working knowledge of desktop setup, hardware replacement, and physical device troubleshooting
  • Familiarity with cable installation and structured workstation connectivity practices
  • Experience working with Dell Technologies equipment in a support or deployment capacity
  • Ability to assist with Apple device setup, support, and basic hardware-related problem resolution
  • Strong organizational skills and the ability to manage multiple technical tasks with attention to detail
Job Responsibility
Job Responsibility
  • Install, configure, and maintain desktop computers, monitors, docking stations, and related hardware for end users
  • Troubleshoot physical device issues involving workstations, peripherals, and connectivity components to restore functionality quickly
  • Set up and organize cabling for computer equipment to ensure safe, clean, and reliable workstation installations
  • Provide technical support for Dell-based systems and Apple devices, including basic diagnosis, replacement, and configuration tasks
  • Perform hardware upgrades, part swaps, and equipment deployments in accordance with operational needs
  • Document completed service activity, equipment changes, and recurring technical issues to support ongoing maintenance efforts
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

IT Support Technician

We are looking for an IT Support Technician to provide onsite technical support ...
Location
Location
United States , Fort Lauderdale
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience providing help desk, desktop support, or field technical support in a Windows-based environment
  • Working knowledge of Microsoft Windows 10, workstation hardware, and general hardware troubleshooting practices
  • Familiarity with Active Directory for basic user and device support activities
  • Understanding of LAN and WAN concepts, network connectivity principles, and basic network troubleshooting methods
  • Ability to diagnose issues involving wired and wireless networks, network hardware, and related infrastructure technologies
  • Experience handling service desk tickets with clear documentation and effective issue tracking
  • Comfortable supporting infrastructure projects and performing hands-on technical work in active operational environments
Job Responsibility
Job Responsibility
  • Deliver hands-on support for desktop, workstation, and network-related issues affecting staff, exhibitors, and event operations
  • Investigate and resolve wired and wireless connectivity problems in meeting spaces, public areas, administrative offices, and event halls
  • Install, test, and activate new network drops to meet the technical needs of exhibit spaces, registration areas, digital displays, and production teams
  • Monitor network behavior during high-traffic events and take corrective action to improve reliability, speed, and user access
  • Troubleshoot hardware and infrastructure components, including network equipment and end-user devices, to minimize downtime
  • Manage and update service desk tickets by documenting incidents, solutions, and follow-up actions in a timely manner
  • Support infrastructure-related projects by assisting with configuration tasks, device setup, and on-site technical deployments
  • Verify that network and workstation performance aligns with operational expectations before, during, and after event cycles
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
Read More
Arrow Right

It Support Technician

Amentum is seeking an IT Support Technician in San Diego, CA to support our DHS ...
Location
Location
United States , San Diego
Salary
Salary:
33.00 - 35.00 USD / Hour
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associates Degree, and at least 1 year of IT help desk support experience
  • Or High school diploma/GED, and at least 3 years of IT help desk support experience
  • Hands-on experience with providing network, computer, server, device imaging/encryption, mobile, server and backup support
  • Experience using the ServiceNow ticketing system (or similar ticketing system)
  • Experience with the Microsoft Windows 11 operating system
  • Experience with Microsoft Office365, including Microsoft Teams
  • Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
  • Familiarity with the ITIL process
  • Good technical writing, presentation, and documentation skills
  • Must be able and willing to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
Job Responsibility
Job Responsibility
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors. Also provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
  • Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups to include restore testing
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
  • Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
What we offer
What we offer
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance
  • Fulltime
Read More
Arrow Right

It Support Technician

This is an M365 / IT Support Consultant position focused on first- and second-li...
Location
Location
Netherlands , Friesland
Salary
Salary:
Not provided
darwinrecruitment.com Logo
Darwin Recruitment GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First- and second-line internal IT support
  • Hands-on with device setup, user support, onboarding/offboarding, access management and general Microsoft environment support
Job Responsibility
Job Responsibility
  • Onsite IT support for local employees
  • Device setup
  • User support
  • Onboarding/offboarding
  • Access management
  • General Microsoft environment support
Read More
Arrow Right

IT Support Technician

Arcfield is seeking a qualified individual for an IT Help Desk Support Technicia...
Location
Location
United States , Newport
Salary
Salary:
44836.89 - 77962.65 USD / Year
arcfield.com Logo
Arcfield
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • HS and 4-5 years experience
  • Position requires an active Secret-level security clearance
Job Responsibility
Job Responsibility
  • Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems
  • Excellent customer service, interpersonal, communication skills in order to provide technical and product support
  • Proficient in information technology and operations management
  • Gather feedback for and implement continuous improvement
  • Support special projects related to client support and operations related activities
  • Work with development teams to improve overall processes
  • Work with external vendors as required
  • Attend all meetings as applicable and provide necessary feedback when prompted
  • Ability to work independently on problems and projects
  • Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation
What we offer
What we offer
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Short Term and Long-Term Disability
  • Retirement and Savings
  • Learning and Development opportunities
  • wellness programs
  • Fulltime
Read More
Arrow Right

It Support Technician

Location
Location
United States , Atlanta
Salary
Salary:
50000.00 - 57000.00 USD / Year
radancy.com Logo
Radancy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have experience supporting Apple Mac environments and Mac OSX
  • Demonstrated experience with PC configurations and the installation/maintenance of desktop applications
  • Experience with remote support solutions
  • Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring
Job Responsibility
Job Responsibility
  • Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures
  • Deploy and re-image workstations (Mac & PC) for new and existing users
  • Troubleshoot workstation hardware and software problems
  • Perform hardware repairs when needed
  • Maintain asset inventory of equipment for site (PCs, printers, servers, etc.)
  • Maintain cleanliness and organization of local office server room
  • Configure and administer local phone system and coordinate wiring within network switch closet
  • Be the local expert for all technology related issues
  • Provide technical support for Macintosh hardware and OS
  • Share job responsibilities and knowledge within the Team
What we offer
What we offer
  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation
  • Fulltime
Read More
Arrow Right