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Robert Half Logo Robert Half · IT - Administration

IT Support Technician

United States, Bolingbrook · Job Posted May 29, 2026
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Job Description

We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.

Job Responsibility

  • Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment
  • Package and send replacement hardware to stores and field technicians in a timely and accurate manner
  • Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow
  • Provide setup and basic troubleshooting support for retail devices and related hardware issues
  • Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems
  • Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution
  • Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule
  • Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important

Requirements

  • Experience working with computer hardware and associated peripheral devices in a support or technician role
  • Familiarity with Apple devices, including setup and basic issue resolution for iPads or similar hardware
  • Knowledge of PC hardware preparation, installation, and replacement processes
  • Ability to manage inventory details, ticket updates, and deployment records with strong accuracy and attention to detail
  • Experience using Excel and service management platforms such as ServiceNow
  • Comfortable coordinating with multiple stakeholder groups, including end users, outside technicians, and internal IT staff
  • Basic troubleshooting skills for retail technology, payment hardware, scanners, and security-related equipment
  • Strong communication skills and a team-oriented approach in a fast-paced support environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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