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IT Support Technician

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Office Angels

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Location:
United Kingdom, Basingstoke

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

11.80 - 13.30 GBP / Hour
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Job Description:

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contract based in Basingstoke

Job Responsibility:

  • Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
  • Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
  • Provide support for hardware, software, and basic networking issues
  • Deliver excellent customer service and ensure timely resolution of incidents

Requirements:

  • Previous experience in a first-line IT support or helpdesk role
  • Strong communication and problem-solving skills
  • Familiarity with Windows OS, Office 365, and basic networking principles
  • Ability to work independently and manage multiple tasks effectively
What we offer:
  • Immediate start
  • Opportunity to gain experience in a fast-paced IT environment
  • Supportive team and structured onboarding

Additional Information:

Job Posted:
September 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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