IT Support Technician Job at Keller Australia (Braeside VIC)

IT Support Technician

Keller Australia

Location:
Australia , Braeside VIC

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Full-time permanent opportunity to join our team as an IT Support Technician, providing support across the business nationwide. We are seeking a proactive and customer‑focused IT Support Technician to join our Australian IT Service Delivery team. In this role, you will provide Level 1 and Level 2 technical support to end users across the business, supporting day‑to‑day IT operations and ensuring a high standard of service delivery. You will work closely with internal IT teams and vendors to resolve issues efficiently and support ongoing technology initiatives. The role includes participation in an on‑call rotating roster, providing after‑hours and weekend support as required.

Job Responsibility:

Provide Level 1 and Level 2 onsite and remote IT support for end users across Australia
Log, manage, and resolve incidents and service requests via the IT Service Management system (e.g. ServiceNow)
Troubleshoot hardware, software, application, and connectivity issues, escalating where required
Support Microsoft 365, Windows 10/11, mobile devices, printers, and meeting room technology
Assist with device builds, imaging, asset tracking, and hardware lifecycle activities
Participate in a rotating on‑call roster, including weekends, to support critical incidents and business needs
Responding to after‑hours IT incidents in line with agreed service levels and escalation procedures
Ensure clear handover and documentation of after‑hours issues for follow‑up during business hours
Support onboarding and offboarding activities, including user access, devices, and system setup and quick IT inductions
Maintain accurate documentation, knowledge articles, and support guides
Assist with audit, access review, and compliance activities as required
Support local and global IT projects, system upgrades, and technology rollouts
Deliver a consistent, professional, and customer‑focused support experience
Communicate effectively with users of varying technical capability
Liaise with internal IT teams and third‑party vendors to resolve issues

Requirements:

Proven experience in an IT Support Technician, IT Support Analyst, or Service Desk role
Experience providing Level 1 and Level 2 end‑user support
Hands‑on experience with Windows, Microsoft 365, and end‑user devices
Familiarity with ITSM / ticketing systems (e.g. ServiceNow)
Strong communication, organisation, and customer service skills
Ability to manage competing priorities and work independently
Availability to participate in an on‑call rotating roster, including weekends

Nice to have:

Exposure to Active Directory, Azure AD, Intune, or endpoint management tools
ITIL Foundation certification or practical ITIL knowledge
CompTIA A+, Network+, or equivalent certifications
Experience supporting multi‑site or remote site environments

What we offer:

Career development and training opportunities
Supportive and collaborative team culture
Competitive salary and employee benefits
Above industry paid parental leave
Gain exposure to major projects across WA with opportunities for travel

Additional Information:

Job Posted:
April 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Keller Australia - All Job Offers

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