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Keller Australia Logo Keller Australia · IT - Administration

IT Support Technician

Australia, Braeside VIC Employment contract · Job Posted April 27, 2026
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Job Description

Full-time permanent opportunity to join our team as an IT Support Technician, providing support across the business nationwide. We are seeking a proactive and customer‑focused IT Support Technician to join our Australian IT Service Delivery team. In this role, you will provide Level 1 and Level 2 technical support to end users across the business, supporting day‑to‑day IT operations and ensuring a high standard of service delivery. You will work closely with internal IT teams and vendors to resolve issues efficiently and support ongoing technology initiatives. The role includes participation in an on‑call rotating roster, providing after‑hours and weekend support as required.

Job Responsibility

  • Provide Level 1 and Level 2 onsite and remote IT support for end users across Australia
  • Log, manage, and resolve incidents and service requests via the IT Service Management system (e.g. ServiceNow)
  • Troubleshoot hardware, software, application, and connectivity issues, escalating where required
  • Support Microsoft 365, Windows 10/11, mobile devices, printers, and meeting room technology
  • Assist with device builds, imaging, asset tracking, and hardware lifecycle activities
  • Participate in a rotating on‑call roster, including weekends, to support critical incidents and business needs
  • Responding to after‑hours IT incidents in line with agreed service levels and escalation procedures
  • Ensure clear handover and documentation of after‑hours issues for follow‑up during business hours
  • Support onboarding and offboarding activities, including user access, devices, and system setup and quick IT inductions
  • Maintain accurate documentation, knowledge articles, and support guides
  • Assist with audit, access review, and compliance activities as required
  • Support local and global IT projects, system upgrades, and technology rollouts
  • Deliver a consistent, professional, and customer‑focused support experience
  • Communicate effectively with users of varying technical capability
  • Liaise with internal IT teams and third‑party vendors to resolve issues

Requirements

  • Proven experience in an IT Support Technician, IT Support Analyst, or Service Desk role
  • Experience providing Level 1 and Level 2 end‑user support
  • Hands‑on experience with Windows, Microsoft 365, and end‑user devices
  • Familiarity with ITSM / ticketing systems (e.g. ServiceNow)
  • Strong communication, organisation, and customer service skills
  • Ability to manage competing priorities and work independently
  • Availability to participate in an on‑call rotating roster, including weekends

Nice to have

  • Exposure to Active Directory, Azure AD, Intune, or endpoint management tools
  • ITIL Foundation certification or practical ITIL knowledge
  • CompTIA A+, Network+, or equivalent certifications
  • Experience supporting multi‑site or remote site environments

What we offer

  • Career development and training opportunities
  • Supportive and collaborative team culture
  • Competitive salary and employee benefits
  • Above industry paid parental leave
  • Gain exposure to major projects across WA with opportunities for travel
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