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Arcfield Logo Arcfield · IT - Administration

IT Support Technician

United States, Newport Employment contract 44836.89 - 77962.65 USD / Year · Job Posted May 31, 2026
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Job Description

Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT).

Job Responsibility

  • Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems
  • Excellent customer service, interpersonal, communication skills in order to provide technical and product support
  • Proficient in information technology and operations management
  • Gather feedback for and implement continuous improvement
  • Support special projects related to client support and operations related activities
  • Work with development teams to improve overall processes
  • Work with external vendors as required
  • Attend all meetings as applicable and provide necessary feedback when prompted
  • Ability to work independently on problems and projects
  • Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation
  • Working knowledge of Microsoft Office Applications
  • Install, configure, and troubleshoot operating systems
  • assist with the maintenance and administration of applications
  • Teach clients to resolve routine/minor hardware and software problems
  • guide users in the development and use OS computer assisted and managed technology
  • Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team

Requirements

  • HS and 4-5 years experience
  • Position requires an active Secret-level security clearance

Nice to have

  • CompTIA Security+ CE
  • Experience in reimaging and patching
  • Experience in Linux
  • Define test strategies including functional, non-functional, regression, automation, security, and performance testing
  • Clear understanding of computer hardware
  • Military or Government Experience

What we offer

  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Short Term and Long-Term Disability
  • Retirement and Savings
  • Learning and Development opportunities
  • wellness programs
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