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Engage Cleveland Logo Engage Cleveland · IT - Administration

It Support Technician

United States, Cleveland · Job Posted May 27, 2026
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Job Description

IT Support Technician – Bessemer Management IT Support Technician Bessemer Management is a transportation company that provides comprehensive back-office support, management, and logistics services for several logistics/trucking companies. We have 90+ years of experience operating in multi-faceted transportation modes and are a growing organization. We’re looking to add an additional full-time IT Support team member that is responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support. In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.

Job Responsibility

  • Troubleshooting software and hardware issues on desktops, laptops, and mobile phones
  • Interacting with end users to independently resolve problems concerning system function
  • Installing/configuring/maintaining enterprise software
  • PC configuration and regular maintenance of PCs
  • Update customers regularly on ongoing trouble tickets
  • Creating/modifying documentation for new and changing processes
  • Establish, build, and maintain good working client relationships

Requirements

  • Bachelor's degree or equivalent work experience in a related position
  • Strong technical skills in addition to desktop and server administration experience
  • Proficiency in Windows-based operating systems and MS Office
  • Exceptional multi-tasking and organizational skills
  • Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments
  • Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence

Nice to have

  • Microsoft Exchange
  • Microsoft IIS
  • SQL Server
  • Citrix Xenapp/XenDesktop
  • PowerShell
  • Enterprise Antivirus
  • Enterprise Spam Filters
  • Enterprise level Firewalls
  • DNS
  • Collaboration software (Zoom, Teams, etc.)
  • Switching and routing infrastructure

What we offer

  • Performance-based bonus plan
  • Complete benefits package including medical, dental, vision, and life insurances
  • 401(k) with company match
  • Vacation and holiday pay
  • Paid parental leave
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