IT Support Technician Job at Activate Group Limited (Peterborough)

Job Description

As an IT Support Engineer, you will be responsible for delivering advanced technical support to ensure the efficient resolution of IT issues for internal and external users. This role involves troubleshooting and resolving hardware, software, and network-related problems, as well as providing support for IT infrastructure, system administration, and security. You will play a key role in maintaining the stability and performance of the IT environment by identifying trends in recurring issues, implementing solutions, and collaborating on key improvement projects. You will also work closely with third-party vendors and service providers to ensure continuity of service. In this position, staying updated on emerging technologies is essential, as you will be involved in implementing new tools and processes to optimize IT operations. A proactive approach to problem-solving and strong communication skills are required to ensure end-user satisfaction and seamless IT operations. This role is based in the Peterborough office, with occasional opportunities to work on key infrastructure and network projects.

Job Responsibility

Providing in person and remote IT queries and support on workstation, telecoms and applications across all AGL UK based sites in a timely fashion
Act as a point of contact for internal staff, triaging and prioritising incoming support requests via phone, email, or ticketing system. Log incidents and service requests, ensuring accurate documentation and resolution tracking
Recognise critical issues and maintain communication with stakeholders
Installing software and patches across workstations
Assist in routine maintenance tasks, such as updating software applications, running system diagnostics, and performing regular backups to ensure data integrity and security
Supporting management information and reporting preparing and developing ideas for improvements
Assist with keeping asset registers up to date
Help maintain company intranet platform
Working towards improving efficiencies within the group by helping automate tasks
Help set up and configure workstations, laptops, peripherals, and other IT equipment for new employees or office relocations
Ensuring software compliance across the group keeping track of all licencing
Maintaining and updating documentation detailing current infrastructure

Requirements

Strong Microsoft Office skills
Hardworking and can-do attitude
Good communication skills
Foundational Understanding concepts of WAN/LAN and Wireless Networks
Good understanding of hardware (Workstations/Servers/Printers/Projectors)
Solution-orientated looking to get to the bottom of an issue and use initiative
Flexible and Collaborative approach to tasks
A strong passion for technology and a desire to pursue a career in IT support

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

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IT Support Technician

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