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IT Support Technician

ekcgroup.ac.uk Logo

EKCGroup

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Location:
United Kingdom , Canterbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

24810.00 GBP / Year
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Job Description:

Support the Systems that Support Student Success - Join us as IT Support Technician. EKC Group are looking to appoint an IT Support Technician to join the Technology Team. You will join the front-line team based in Canterbury College and be responsible for operational support of all College IT used by the Group, across five Colleges and two business units daily. Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms. You will report to the Group Head of Digital Support Services and work alongside our dynamic Digital Team, either in person or through other communication channels.

Job Responsibility:

  • Operational support of all College IT used by the Group across five Colleges and two business units
  • Providing appropriate support for staff and students using these systems on a front-line basis
  • Improving the self-service for the Group
  • Providing an outstanding experience for all users on all platforms

Requirements:

  • Working knowledge of and practical experience in current Windows systems
  • Experience with Android and Apple devices
  • Good verbal and written communication skills
  • Ability to communicate in non-technical terms
  • Previous experience dealing with supporting end users with technology issues
  • Experience installing and configuring hardware/software
  • Experience providing user training (advantage)
  • Ability to work independently with minimal direct personal supervision
  • High level of organisational skills
  • Ability to juggle priorities effectively
  • Customer focused

Nice to have:

Experience to include configuration settings on both server and end user

What we offer:

24 days (FTE) annual leave

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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