IT Support Technician Job at 360 Resourcing Solutions (Bury St Edmunds)

IT Support Technician

360 Resourcing Solutions

Location:
United Kingdom , Bury St Edmunds

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Here at Sealey, we are seeking a highly capable IT Support Technician, based on site at our Bury St Edmunds offices, to help deliver secure, reliable, and modern IT services across a cloud first but hybrid environment. This role provides support to approximately 400 staff across the organisation. You will play a key role in supporting and developing our technology landscape, with a strong emphasis on Microsoft Intune, Microsoft 365, Azure services, and industry standard cyber security tools, while also supporting our remaining on premises Windows Server infrastructure. In return, you will receive a competitive salary, plus benefits.

Job Responsibility:

Administer and optimise Microsoft Intune, including profiles, compliance, baselines, and application deployment
Manage full device lifecycle with Autopilot and support MDM for mobiles/tablets
Maintain approved applications deployed via Intune, RMM tools, and Microsoft 365
Support hybrid infrastructure across Azure IaaS and on prem Windows Server
Manage core services: Group Policy, DNS, DHCP, AD, and RSAT
Assist with infrastructure modernisation, cloud migration, and upgrades
Support cyber operations using Microsoft 365 Defender and Mimecast
Enforce compliance, support Zero Trust principles, and maintain security documentation
Promote cyber awareness and best practice across the organisation
Deliver high quality, customer focused BAU support through ITSM processes
Provide clear communication, support cloud service adoption, and maintain user documentation
Assist with deployment and maintenance of firewalls, switches, wireless solutions, and secure remote access
Contribute to improving network performance, resilience, and security

Requirements:

Strong knowledge of Microsoft Intune (device management, compliance, security baselines, Autopilot, app deployment)
Good understanding of Entra ID / Azure Active Directory, Conditional Access, identity governance, and cloud authentication
Experience supporting Windows 11 in a modern, cloud managed environment
Familiarity with Azure IaaS principles: VMs, storage, networking, monitoring
Hands on experience with Windows Server (2012+), including Group Policy, DNS, DHCP, Active Directory, and RSAT tools
Experience using cyber security tools such as Microsoft 365 Defender and Mimecast
Understanding of networking fundamentals including VLANs, firewalls, routing, and wireless systems
Experience supporting Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive)
Ability to create accurate documentation, diagrams, and configuration guides

What we offer:

Holidays rising to 25 days (after qualifying period) + public holidays
Pension scheme
Life assurance scheme
Health cash plan
Staff discount on Sealey and Dellonda products
Free on-site parking

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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