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Anabas Logo Anabas · IT - Administration

IT Support Technician

United Kingdom, Darlington Employment contract 27000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations. You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business.

Job Responsibility

  • Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
  • Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
  • Maintain device compliance using endpoint management tools (e.g. Intune or equivalent)
  • Ensure timely patching, updates, and adherence to security policies
  • Track and manage IT assets, maintaining an accurate inventory and audit trail
  • Support hardware troubleshooting, repairs, and warranty processes
  • Provide 1st/2nd line support for users across desktop, mobile, and cloud services
  • Troubleshoot issues relating to Microsoft 365 (Exchange Online, Teams, SharePoint)
  • Authentication and access (Entra ID / Active Directory)
  • Network connectivity and peripherals
  • Manage user accounts, permissions, and access requests in line with security policies
  • Support shared services including printers, meeting room tech, and collaboration tools
  • Assist with monitoring system performance and resolving incidents
  • Log, manage, and resolve tickets within agreed SLAs
  • Contribute to documentation, SOPs, and knowledge base articles
  • Identify recurring issues and suggest improvements or automation opportunities
  • Support IT projects such as system upgrades, migrations, and new technology rollouts
  • Work closely with the wider IT team to maintain a stable and secure IT environment

Requirements

  • Experience in an IT support role (Service Desk or Desktop Support)
  • Strong knowledge of Windows devices and Microsoft 365
  • Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar)
  • Good troubleshooting skills across hardware, software, and user issues
  • Excellent communication and customer service skills
  • Ability to prioritise workload and manage competing demands

Nice to have

  • Experience with Azure / Entra ID and Conditional Access
  • Knowledge of ITIL or structured service management practices
  • Exposure to security controls such as MFA, device compliance, or DLP
  • Experience supporting multi-site environments

What we offer

  • Opportunity to work in a modern, cloud-first IT environment
  • Exposure to enterprise tooling (M365, endpoint management, security controls)
  • Involvement in ongoing IT improvement and transformation initiatives
  • Supportive team environment with opportunities for development
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