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IT Support Technician

cooperlomaz.co.uk Logo

Cooper Lomaz

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Location:
United Kingdom , Ipswich

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

23000.00 - 26000.00 GBP / Year
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Job Description:

IT Support Technician (1st Line). We’re currently recruiting for an IT Support Technician to join a growing and supportive IT team. This role is ideal for someone with around two years of hands-on IT support experience who is looking to develop their technical skills in a varied, fast-paced environment. As the first point of contact for the business, you’ll provide 1st line support to users, resolving day-to-day technical issues and escalating more complex problems when required. You’ll be involved in a wide range of tasks, from new user setups and laptop configurations to printer installations and occasional off-site firewall installations.

Job Responsibility:

  • Act as the initial point of contact for IT support queries via phone, email, and in person
  • Diagnose and resolve hardware, software, and networking issues
  • Provide remote support to users across multiple locations
  • Install, configure, and maintain hardware, software, and operating systems
  • Log support requests and resolutions
  • Maintain accurate records of hardware
  • Assist with routine hardware maintenance and software updates
  • Provide guidance and training to users on company systems

Requirements:

  • Experience in an IT support or service desk role
  • Experience with Active Directory
  • Microsoft 365, SharePoint Online and Power Automate
  • Experience managing Sophos Central and antivirus policies
  • Microsoft Office applications
  • Full UK driving licence (essential)

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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