It Support Technician Job at National Care Group (Accrington)

It Support Technician

National Care Group

Location:
United Kingdom , Accrington

Category:
IT - Administration

Contract Type:
Not provided

Salary:

36000.00 GBP / Year

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Job Description:

National Care Group is seeking a skilled Second Line IT Support Technician to join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you! Are you a tech-savvy problem solver passionate about helping others harness the power of Microsoft 365? Do you thrive in a fast-paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as an IT Support Technician specialising in Microsoft 365 and Azure.

Job Responsibility:

Technical Resolution by taking ownership of raised incident, ensuring rapid resolution of complex workstation, server and network issues
Utilise ManageEngine ServiceDesk Plus to manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met
Infrastructure and Identity Management
Networking and Security proving 2nd line support for Uniquiti network hardware, including wireless access points and switching
Provide expert remote and face to face support for a wide range of hardware including laptops, desktops and peripherals
Service improvement and Team Support, mentoring and assisting 1st line technicians with difficult tickets
Support the IT leadership in maintaining accurate hardware and software assess register

Requirements:

Full UK driving licence and willingness to travel to our services across the UK to provide in person IT support
Minimum of 3 years of IT support experience, focusing on M365
Strong knowledge of M365 applications and services
Ability to work independently and as part of a team
Exceptional problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Dedication to delivering outstanding customer service
Flexible working environment and willingness to travel

Nice to have:

Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential
ITIL certification is desirable but optional

What we offer:

Hybrid Working 2 days remote, 3 days based in our Accrington Office
The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within
You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications
You will work at an organisation that celebrates age, gender and diversity within an inclusive culture
The organisation promotes an environment of wellbeing with support for you to stay healthy and happy
The opportunity to earn rewards through a Refer a Friend scheme
Access to an app called Stream (formally known as Wagestream), enabling greater control over your finances

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

National Care Group - All Job Offers

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