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IT Support Technician

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Location:
Panama , Panama City

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a customer-focused Tier 1 Helpdesk Technician to support our growing and dynamic organization. This role is primarily remote but requires occasional onsite support in Panama City. The ideal candidate brings 2 to 5 years of hands-on technical support experience, strong troubleshooting skills across Mac and Windows environments, and a collaborative, service-oriented mindset. This position plays a critical role in delivering an excellent employee technology experience through responsive support, effective onboarding, and clear documentation. The IT Support Technician position will be offered under a one-year professional services contract, during which performance will be evaluated for potential transition to a full-time role.

Job Responsibility:

  • Provide Tier 1 technical support for end users across Mac and Windows environments
  • Troubleshoot hardware, operating systems, and standard business applications
  • Support and administer Microsoft 365, Microsoft Teams, Intune and mobile device management (MDM), Google Workspace, and Adobe Creative Cloud
  • Perform new hire onboarding, including device preparation, account provisioning, daily maintenance tasklist, and orientation support
  • Assist with hardware deployment, inventory tracking, and lifecycle management
  • Document issues, resolutions, and processes clearly within the ticketing system and knowledge base
  • Support compliance-related processes and maintain adherence to security and policy standards
  • Escalate issues appropriately while maintaining ownership of user communication
  • Participate in occasional onsite support activities in Panama City

Requirements:

  • 2 to 5 years of hands-on technical support experience
  • Strong troubleshooting skills across Mac and Windows environments
  • Collaborative, service-oriented mindset
  • Customer-first mindset
  • Collaborative and team-oriented approach
  • Humble, solutions-focused
  • Strong documentation habits and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable working independently in a primarily remote role

Nice to have:

  • Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent
  • Experience supporting compliance-driven environments
  • Experience working in hybrid or remote-first organizations
What we offer:
  • Low-cost, high-quality health care options
  • Collaborative coworkers who view career and personal development as interconnected

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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