IT Support Technician Job at Boeing (Bingen)

IT Support Technician

Boeing

Location:
United States , Bingen

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Insitu has an immediate need for an IT Support Technician for a contract opportunity that is onsite in Bingen, WA. This role troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.

Job Responsibility:

Initial system configuration of computers, peripheral equipment, and software
Develops standard guidelines to be used for self-help and/or responding to customer requests
Respond to tickets in accordance with established guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Elevates and coordinates out of scope technical issues
Assesses needs and recommends hardware or software to meet end user needs
Enters purchase requisitions as necessary

Requirements:

3 years of related experience and an Associate's degree or a comparable combination of education and experience
Advanced understanding of computers, networks and software
Experience using MS Office applications: Word, Excel, Outlook, TEAMS
High attention to detail
Ability and willingness to work in a collaborative team environment
Ability and willingness to quickly learn new technology and software
Ability to lift 35 lbs.

Nice to have:

Customer service mentality
Strong organizational and time management skills
Excellent verbal and written communication skills
Strong interpersonal skills
Reliable

What we offer:

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Additional Information:

Job Posted:
May 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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