IT Support Technician Jobs

NSPR IT Services & Solutions

36.00 USD / Hour

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Provide Level 2 on-site IT support across client locations
Configure and deploy Windows and Mac laptops, ensuring compliance and user readiness
Work on Autopilot provisioning and provisioning package (PPKG) creation for efficient and hands-free Windows deployments
Troubleshoot MDM issues and support cross-platform environments (Windows/macOS)
Manage and track IT assets (laptops, peripherals, conference room equipment) to maintain inventory accuracy
Diagnose & resolve software, hardware, and network-related issues within SLA using ServiceNow
Check, maintain and ensure that all the systems are running smoothly
Troubleshoot and solve technical problems, install or update required software and hardware and recommend software for the company to improve productivity
Update customer data and generate monthly performance and support reports
Provide advice and training to users in response to identified difficulties
Setup equipment for employee use, perform or ensure proper installation of cables, operating systems or appropriate software
Provide basic desktop troubleshooting via phone, remote tools, or face-to-face interaction
Configure user settings and help the end sure with their computers, software progress and hardware device
Set up new equipment and upgrade existing systems
Conduct hourly security and background checks to safeguard confidential data
Provide and manage system backups

User support and Software troubleshooting
Hardware diagnostics and setup
Windows, Linux OS, Windows server -16/19
Troubleshooting Networking Issues
LAN/WAN, TCP/IP, PCOIP
VMWare/Hyper-V
Windows/Azure Active directory
Endpoint Protection
ITIL Concepts, SLA
BMC Remedy, Cherwell
Troubleshoot LAN, Wi-Fi, and VPN issues, and assist with IP configurations, DNS/DHCP issues, and connectivity problems
Enforce endpoint protection policies, security compliance and monitor for unauthorized access/suspicious activity
Respond to and resolve end-user requests (in person, via phone, email, or ticketing systems)
Provide training and guidance to users on hardware and software use
Conduct routine system health checks and maintenance tasks on regular intervals

Employment Type:

Fulltime

Work Type:

On-site work

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