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Games Workshop Logo Games Workshop · IT - Administration

IT Support Technician (Tier 3)

United States, Memphis · Job Posted June 08, 2026
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Job Description

Games Workshop has an exciting opportunity for a proactive and resourceful Tier 3 IT Support Technician to join our Global IT Team. If you want to take ownership of our most complex end-user challenges, keep our core systems running smoothly, and play a key role in supporting our staff across a highly distributed global operation, then this could be the perfect role for you.

Job Responsibility

  • Serve as the highest escalation point within the Service Desk
  • Triage, track, and document the full lifecycle of advanced incidents through to final resolution
  • Monitor, maintain, and support core systems, hardware, and infrastructure to ensure alignment with security standards and service level targets
  • Identify opportunities for continuous improvement
  • Handle administrative support duties as requested by the IT Manager
  • Participate in the out-of-hours technical response rota to handle critical incidents
  • Help deliver key service initiatives, operational changes, and technical project workstreams
  • Contribute significantly to technical knowledge library
  • Provide targeted training and mentorship to Tier I and Tier II technicians
  • Assist with Major Incident management as needed
  • Manage own tasks and solve complex problems with minimal supervision
  • Manage expectations of users and provide consistent updates

Requirements

  • Experience supporting users via an ITSM helpdesk application in an enterprise environment, including experience supporting remote users across varying time zones
  • Strong knowledge of Windows Operating Systems, Server Technologies, Active Directory, and Group Policy
  • Robust network troubleshooting skills for routers, switches, wireless access points, firewalls, WAN, and LAN, alongside a solid understanding of DHCP, DNS, TCP/IP, VPN, VOIP telephony, and virtualization
  • Experience supporting retail stores, warehousing, and distribution networks
  • Familiarity with Microsoft Office, D365, Google Workspace administration, and VMware
  • Experience building and maintaining network images using Windows MDT

What we offer

  • 4 weeks’ vacation per year
  • 12 additional public holidays paid off
  • Full health, dental, and eye coverage
  • 401K with a matching 3% match
  • Profit share bonus (subject to GW meeting profit targets)
  • Option to join Share Save scheme
  • Staff discount of between 25% and 50% on our products
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