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IT Support Technician - Level 1

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Napier City Council

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Location:
New Zealand , Napier

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Contract Type:
Not provided

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Salary:

59700.00 - 70300.00 NZD / Year

Job Description:

Help keep Napier City Council’s IT systems running smoothly! Join us as an IT Support Technician and provide hands-on support, solve IT issues, and make a real impact across the organisation. In this role, you will provide first-line IT support to staff across the organisation, responding to service requests, troubleshooting issues, and assisting with the installation and maintenance of IT systems.

Job Responsibility:

  • Respond to common IT service requests and incidents, providing accurate information and support
  • Assist with installation, maintenance, and decommissioning of IT systems and equipment
  • Support user identity and access management tasks, maintaining accurate records
  • Contribute to knowledge bases and documentation to support service continuity
  • Escalate more complex issues and communicate effectively with users and team members
  • Participate in team initiatives, continuous learning, and process improvement

Requirements:

  • Diploma in Computer Studies (Level 5/6) or equivalent experience, or strong demonstrated interest in IT
  • Knowledge of MS Desktop OS, Office suite, networking basics, and PC principles
  • Experience in customer service, helpdesk, or support roles with exposure to troubleshooting or problem-solving
  • Strong communication skills and a proactive, solution-focused attitude
  • Ability to work in a team, manage competing demands, and maintain confidentiality
What we offer:
  • Discounted Health Insurance Work Scheme + Eye Test Subsidy
  • Retailer Discounts + Study assistance
  • Employee Assistance Program (OCP)
  • Quarterly values awards + Birthday vouchers + Social club
  • Free flu vaccinations (annual)
  • Ka Awatea Cultural Wānanga + NCC Kapa Haka
  • Te Reo Māori language classes

Additional Information:

Job Posted:
February 24, 2026

Expiration:
March 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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