IT Support Technician (Junior)

• Deliver day-to-day IT support for London office users onsite, and for Nuneaton site and work-from-home users remotely
• Support the Head of IT and IT Operations Team Leader in delivering planned IT projects
• Manage onsite IT requirements outside the scope of third-party support, including installing, moving, and modifying onsite equipment
• Supporting London Office IT hardware and infrastructure
• Providing remote support for Nuneaton Factory and Warehouse IT - including handheld devices, printers, and production line, packing, warehousing, and dispatch equipment
• Handling patching and network setup
• Acting as skilled “remote hands” for third-party providers when required
• Act as a point of contact for third-party partners and internal users to log, manage, and track support tickets using ManageEngine Service Desk Plus
• Monitor and chase ticket resolution
• Assist in scheduling support activities and onsite visits
• Install and configure PROPER SNACKS-specific software applications and tools, including scheduling patching and upgrades
• Support and maintain Microsoft Teams Rooms and AV conferencing equipment across London and Nuneaton meeting spaces
• Ensure the security and integrity of data, systems, and equipment
• Maintain an accurate and up-to-date IT asset register, including preparing and issuing equipment for new starters
• Assist new starters with account setup, registration, and onboarding, and support the offboarding process including recycling or re-profiling returned devices
• Maintain communication rooms in a clean and organised condition
• Provide end-user training and guidance, both in person and remotely
• Document IT solutions and standard procedures in a knowledge base

• Good communication skills for interacting with users of varying technical expertise
• Experience in installing and supporting PC hardware and software technologies
• Proficiency in Microsoft Office / M365, Windows 11, and other commercial applications
• Knowledge of troubleshooting and supporting mobile devices (Apple / Android)
• Understanding of structured cabling, network devices, patching, and TCP/IP
• Experience with patching and upgrade processes (testing and rollout)
• Knowledge of network and cybersecurity principles
• Willingness to travel to Nuneaton approximately once a month and as required (all travel expenses covered)

• Experience with Apple hardware and software (desirable)
• Familiarity with maintaining printers, handheld devices, and industrial IT equipment (desirable)
• Confidence supporting Microsoft Teams and Microsoft Teams Rooms, including AV peripherals and meeting room technology

Travel expenses covered