It Support Technician (Junior)

• Deliver day-to-day IT support for Nuneaton factory, warehouse, and office users onsite, and for London office and work-from-home users remotely.
• Support the Head of IT and IT Operations Team Leader in delivering planned IT projects.
• Manage onsite IT requirements outside the scope of third-party support, including: Installing, moving, and modifying onsite equipment.
• Supporting Nuneaton Factory and Warehouse IT hardware and infrastructure.
• Supporting handheld devices, printers, and production line, packing, warehousing, and dispatch equipment.
• Handling patching and network setup.
• Acting as skilled “remote hands” for third-party providers when required.
• Act as a point of contact for third-party partners and internal users to: Log, manage, and track support tickets using ManageEngine Service Desk Plus.
• Monitor and chase ticket resolution.
• Assist in scheduling support activities and onsite visits.
• Install and configure PROPER SNACKS-specific software applications and tools, including scheduling patching and upgrades.
• Support and maintain Microsoft Teams Rooms and AV conferencing equipment across London and Nuneaton meeting spaces.
• Ensure the security and integrity of data, systems, and equipment.
• Maintain an accurate and up-to-date IT asset register, including preparing and issuing equipment for new starters.
• Assist new starters with account setup, registration, and onboarding, and support the offboarding process including recycling or re-profiling returned devices.
• Maintain communication rooms in a clean and organised condition.
• Provide end-user training and guidance, both in person and remotely.
• Document IT solutions and standard procedures in a knowledge base.

• Some exposure to IT support, service desk, troubleshooting or hands-on technology — this could be through work experience, an apprenticeship, college course, certifications, home labs or personal projects.
• Genuine interest in technology and a proactive approach to learning, with evidence of self-development such as CompTIA, Cisco, Microsoft, networking/security courses or practical tech experimentation.
• Comfortable providing first-line support to colleagues face to face, with a friendly, helpful and approachable style.
• Willingness to travel to London approximately once a month and as required (all travel expenses covered).

All travel expenses covered for London visits.