IT Support Team Lead/ Technical Support Supervisor Job at DeVry Greenhouses Ltd. (Chilliwack)

Senior Technical Support Supervisor

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Berkeley

Salary:

119850.00 - 162150.00 USD / Year

Boeing

Expiration Date

Until further notice

Requirements

Ability to obtain access to Special Access Programs (SAP)
Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
3+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
3+ years of experience in an IT Help Desk position resolving IT issues
3+ years of experience with Agile planning/project management tools (Version One, Jira, etc.)
1+ years of experience developing and implementing process improvements
1+ years of experience leading or managing projects and/or teams

Job Responsibility

Supervise day-to-day operations of the help desk, including workload management, and helpdesk performance monitoring
Serve as escalation point for complex incidents and ensure timely resolution
Develop, maintain, and enforce help desk procedures, knowledge base articles, and best practices
Track and report on key performance indicators (KPIs) and SLAs (e.g., ticket response/resolution times, customer satisfaction)
Coach and train junior team members, providing hands-on guidance to promote team growth
Coordinate with IT teams (network, systems, applications) for problem resolution and project work
Drive continuous improvement initiatives and user experience enhancements

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations
health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

Fulltime

It Support Supervisor / Help Desk Manager

The IT Support Supervisor will oversee daily help desk operations and lead a tea...

Location

United States , Los Angeles

Salary:

105000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience supporting IT systems in a large professional services or enterprise environment
2+ years of experience leading or supervising technical support teams
Strong proficiency with Microsoft 365 and enterprise productivity tools
Hands-on experience supporting Citrix environments and troubleshooting connectivity/performance issues
Strong knowledge of Windows operating systems and enterprise applications
Proven ability to manage escalations and interact with senior stakeholders
Excellent communication, leadership, and organizational skills

Job Responsibility

Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development
Oversee day-to-day help desk operations, including ticket queues, calls, and service channels
Ensure adherence to service level agreements and maintain high standards of service delivery
Act as the primary escalation point for complex or high-impact technical issues
Analyze service data, identify trends, and implement process improvements to enhance efficiency
Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage
Collaborate with IT leadership and cross-functional teams to resolve systemic issues
Prepare and present operational reports, metrics, and insights to leadership
Support hiring, training, performance management, and disciplinary actions for team members
Contribute to continuous improvement initiatives, documentation, and operational workflows

What we offer

Overtime eligibility
Discretionary bonus opportunities
Comprehensive medical, dental, and vision coverage
401(k) with employer contributions and profit-sharing plan
Paid vacation, sick time, and personal days

Fulltime

Technical Support Supervisor

We’re looking for a Support Supervisor who is a people leader first and a steady...

Location

United States , Middleton

Salary:

75000.00 - 92000.00 USD / Year

Esker France

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree in Computer Science, Mathematics, Business, or related field or equivalent practical experience
2+ years of experience in a team lead, principal, or people management role, preferably in SaaS or technical support
Proven ability to hold people accountable while maintaining trust and professionalism
Strong understanding of SaaS support models, cloud-based systems, and software troubleshooting
Ability to communicate technical concepts clearly to technical and non-technical audiences
Experience managing customer escalations calmly and effectively
Proficiency with ticketing systems and customer support tools
Strong judgment, organization, and time-management skills

Job Responsibility

Lead, coach, and develop a team of technical support professionals
Set and reinforce clear expectations around performance, behavior, and ownership
Address underperformance early and directly, with fairness and professionalism
Conduct regular coaching and feedback conversations focused on growth and progression
Foster psychological safety while maintaining strong standards and boundaries
Lead team meetings that reinforce priorities, expectations, and best practices
Oversee daily support operations to ensure timely and effective issue resolution
Act as an escalation point for complex or high-risk customer situations
Apply sound technical and operational judgment to guide issue resolution
Monitor ticket flow, prioritization, and follow-through in the support system

What we offer

Student loan repayment assistance
Flexible work schedule, summer hours, and work from home options
Profit sharing options
Paid time off for community outreach and volunteer opportunities
Yearly stipend for employee wellness, hobbies, or educational activities
Dog-friendly work environment
Competitive salary and benefits package

Fulltime

Supervisor, Surgical Support Technical Operations

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

25.79 - 33.52 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree in Surgical Technology or other related field and 3 years of SSOT or Surgical Technologist experience required
Bachelor's degree in related field preferred
Or equivalent combination of education and experience
Supervisory experience preferred
Excel, Word, Outlook preferred
Certification in Surgical Technology upon hire preferred

Job Responsibility

Oversees and directs the Surgical Support Operations Technician (SSOT) Team members
Oversees the training, performance evaluations, daily assignments, and work schedules of team members
Communicates with charge and staff nursing regarding ongoing case scheduling and needs changes
Ensures all necessary equipment for surgical procedures is provided, in working order, and ready to use, and offers technical support to all staff and clinicians during surgical procedures as needed
Oversees the execution of the daily operating room schedule from the perspective of needed equipment
Directs SSOT team in support of cases as required
Manages vacations, daily schedules, PTO, bereavement, and call-ins
Manages SSOT team members' assignments based on individual expertise levels and offers technical backup as needed
Monitors ongoing changes in the daily schedule and communicates equipment and staffing changes with SSOT team members
Offers assistance to the Charge Nurse in executing changes in the schedule

Fulltime

Technical Customer Support Supervisor

The TCS Supervisor supervises our customer support team including daily operatio...

Location

United States , Burlington

Salary:

65000.00 - 72000.00 USD / Year

Myomo

Expiration Date

Until further notice

Requirements

3 years' minimum supervisory experience of a group containing 3 or more direct reports
5+ years' work experience involving hands-on troubleshooting and customer support
Proficiency in Microsoft Office applications, especially Word, Excel, PowerPoint and web-based remote communication
Some exposure to Product Lifecycle Management (PLM) system
Ability to learn new skills and adapt to a small team in an evolving environment
Excellent written/verbal, interpersonal, and organizational skills
Comfortable in fast-paced environment with ability to prioritize work
Ability to meet deadlines with specified time constraints
Ability to work effectively both independently and as part of a team
Strong attention to detail along with the ability to follow verbal/written instructions

Job Responsibility

Initiate, process, and close out support cases
Conduct complaint investigations with Engineering and/or management
Contribute to technical corrective actions
Facilitate tracking and expediting devices through the Service and Repair group as appropriate
Serve as a role model, leading associate staff in completing tasks
Managing incoming communications and answering support calls
Schedule and both lead support and troubleshooting for Myomo's products
Update worksheets, entering cases and RMA’s in the product lifecycle management/Quality management system software application
Conduct data analysis and generate reports, ensuring QMS compliance as appropriate
Provide technical support for sales and field personnel

Fulltime

IT Service Desk and Deskside Team Lead

Under the general supervision of the Senior Manager End User Computing & IAM Ser...

Location

United States , Auburn Hills

Salary:

Not provided

Volkswagen AG

Expiration Date

Until further notice

Requirements

7+ years IT Operations experience
7+ years IT Service Desk Leadership
5+ years Desktop Support Management
5+ years managing technical resources
Bachelor’s degree, or equivalent experience
Relevant Industry Certification (Desired)
ITIL Certification (Desired)

Job Responsibility

Responsible for the delivery of services of the day-to-day operation of the Service Desk
Manages and prioritizes the activities and personnel associated with providing technical services to clients
Ensures the Incident Management Process is adhered to
Manages the delivery of our High Priority Incident process
Handles escalations from Customers and Colleagues
Responsible for the continuous improvement of all Service Desk Processes
Provide weekly, monthly and yearly SLA reporting to Management
Ensures that all phases of desktop support are properly coordinated, monitored, tracked, and resolved
Ensures that security procedures are implemented and enforced
Oversees updates to asset records

Fulltime

New

Team Lead - 3rd Shift

In this pivotal role on our Blood Pressure Cuffs team within the Manufacturing d...

Location

United States , Skaneateles Falls

Salary:

27.00 USD / Hour

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
2-4 years’ experience in a manufacturing environment, preferably running automated machines
Leadership experience is a plus
Experience working in a regulated industry is a plus
Demonstrate proficiency in the use of basic laboratory techniques and equipment
Experienced with ERP systems- SAP or similar for managing the inventory is preferred
Proficient with MS Office
Follow all safety guidelines
Basic math and computer skills
Capable of working diligently around chemicals

Job Responsibility

Cultivate a collaborative environment while interacting and motivating a team of operators to achieve People/Quality/Delivery/Cost objectives
Serve as a liaison between the employees and the supervisor, by escalating concerns and issues, as needed
Ensure training and cross training on accurate procedures and operations of tools to develop operators and maintain flexibility
Successfully complete training modules and ensures others are completing necessary training as required, as well
Perform scrap transactions using a computer (SAP)
Set-up, run and maintain the automated machines in the Cuff Department
Read and follow drawings and other related instructional and quality documents related to the product
Operate Calibrated Leak Testing Equipment, plus use calipers and other measuring devices
Perform routine assembly operations like folding, labeling and boxing product
Use SAP, HMI controls &/or PC software to keep the machines operational

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Team Lead Supervision (M/F/D)

Location

Poland , Warsaw

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in operative project execution and construction for complex and international wind turbine projects
Professional technical education in the electronical and/or mechanical sector
Completed vocational training or university degree in Electronics /Mechatronics or similar field
Knowledge in the field of electrical- mechanical installation and finishing, supervision, commissioning, troubleshooting and service in the wind industry
Open-minded and ability to work within different countries and cultures
Good communication skills in English language in word and writing.

Job Responsibility

Direct Team lead for all GLF Mechanical and Electrical Supervisors in the Polish organization
Coordinate and manage supervisors to secure and support operations across multiple project locations
Provided comprehensive support to supervisors executing internal processes and addressing company-related operational needs
Ensure the planning and execution of training activities are carried out securely and efficiently, in compliance with internal safety protocols and operational standards
Review Lead SV weekly reports
Report and evaluate supervisor’s performance, ensuring alignment with supervision key performance indicators and supervision mission and vision
Support the development and enhancement of new initiatives, supporting continuous improvement and innovation within company Supervision department

What we offer

Opportunity to make our world a little more sustainable

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IT Support Team Lead/ Technical Support Supervisor

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