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IT Support & Systems Officer

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Australian Council of Trade Unions (ACTU)

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Location:
Australia , Melbourne

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

100650.00 - 111708.00 AUD / Year
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Job Description:

The Australian Council of Trade Unions (ACTU) is seeking an IT Support & Systems Officer to provide high-quality, responsive IT support to ACTU staff and contribute to the effective operation of our core technology systems. This is a hands-on, delivery-focused role, supporting staff day-to-day while helping ensure ACTU systems are accessible, secure and fit for purpose. You will work closely with colleagues across the organisation in a values-driven environment committed to supporting workers and trade unions.

Job Responsibility:

  • Provide first and second-level IT support to ACTU staff, resolving hardware, software and connectivity issues in a timely and professional manner
  • Log, prioritise and resolve support requests using the service desk system, keeping users informed and issues well documented
  • Provide onsite and in-person support, including for meetings, hybrid events, conference room AV systems and visiting presenters
  • Support staff onboarding and offboarding processes, including system access, account setup and equipment allocation
  • Assist with administration of core IT systems under direction, escalating complex or higher-risk issues as required
  • Support device management activities, including configuration, updates, patching, troubleshooting and lifecycle tasks
  • Support Windows, macOS and iOS devices, peripherals and basic networking issues
  • Perform routine system and device checks and liaise with external providers where appropriate
  • Support the application of ACTU IT security policies and procedures and escalate potential security incidents
  • Promote safe, secure and responsible use of ACTU systems and data
  • Contribute to a positive, patient and solutions-focused service culture
  • Undertake additional responsibilities as required to support team and organisational objectives

Requirements:

  • Demonstrated experience providing IT support in an organisational or service desk environment
  • Working knowledge of Microsoft 365 and Windows-based systems
  • Experience supporting end-user devices, peripherals and basic troubleshooting
  • Strong communication and organisational skills, with the ability to explain technical issues clearly and calmly to non-technical users
  • A collaborative and service-oriented approach to work

Nice to have:

  • Experience supporting macOS and iOS devices
  • Experience with meeting room or conference AV systems
  • Exposure to Entra ID and/or Intune environments
  • Relevant IT qualifications or technical training
What we offer:
  • Additional 15% superannuation
  • Annual leave loading
  • Working from home opportunities
  • The opportunity to work a rostered day off arrangement

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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Australian Council of Trade Unions (ACTU) - All Job Offers
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