IT Support Supervisor Job at Revel Staffing (Indianapolis)

IT Support Supervisor

The primary function of all Motion IT roles is to provide the field with what th...

Location

United States , Birmingham

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree and five+ years of relevant experience and 3+ years of management experience or an equivalent combination
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV tech, Windows OS, iOS, Android, MDM and Kronos a plus
CompTIA+, CCNA and other, relevant certifications preferred

Job Responsibility

Working and managing priority and escalated IT incidents to resolution
Managing workflow and staffing levels across multiple shifts to ensure adequate coverage and promote optimal response time to reported IT issues and requests
Data Analytics: Build, monitor, report and leverage metrics to gauge individual and team performance, identify opportunities for improvement and, ultimately, the distance between Motion IT Support and the strategic goals that support the long-term growth strategy of the business using tools like Excel, PowerBi, Power Platform, Dynamics365, Confluence, ADO and ServiceNow
Manage the onboarding, training and continuing education of IT Support staff for the purpose of building depth at critical positions and enhancing overall team capability
Take ownership of, provide direction for and leverage deep technical and proprietary, institutional knowledge to prioritize efforts and key performance indicator results of the IT Support team
Strong Technical Ability: Collaborate with IT infrastructure and escalation teams, branch and distribution center staff, business and corporate leadership, vendors, and contractors to troubleshoot and resolve complex, multi-layer IT issues involving proprietary software, cloud and on-premises infrastructure, networking, security, and automation
Build, monitor, report and leverage metrics to gauge individual and team performance

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

IT Support Supervisor

The IT Support Supervisor is responsible for supporting all game day and event t...

Location

United States , Tempe

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

+ years of IT support experience (POS or high-volume operations strongly preferred)
Prior lead or supervisory experience preferred
Experience supporting: POS systems (stadium or retail preferred), Basic networking (Wi-Fi, connectivity troubleshooting), Hardware troubleshooting (printers, handhelds, terminals)
Strong problem-solving skills with ability to work under pressure
Excellent communication and leadership skills

Job Responsibility

Lead IT support for all home games and major events, including pre-event setup, live support, and post-event breakdown
Ensure all POS systems (Shift4, Tapin2, handhelds, Mashgin kiosks) are fully operational and tested prior to event start
Troubleshoot real-time issues impacting concessions, bars, suites, and premium service operations
Act as the on-site escalation point for all technology-related issues during events
Assist with concessions supervision of stands and portables
Support deployment, configuration, and maintenance of POS terminals and kiosks, handheld ordering devices and scanners, printers, routers, and networking equipment
Monitor system performance and minimize downtime to protect revenue and throughput
Coordinate with operations teams to ensure stands are fully functional and ready for service
Supervise part-time IT staff and/or event support personnel
Assist with scheduling and coverage for events

Fulltime

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...

Location

Canada , Chilliwack

Salary:

36.60 CAD / Hour

DeVry Greenhouses Ltd.

Expiration Date

Until further notice

Requirements

Diploma or degree in Information Technology, Computer Science, or related field
3-5+ years of technical support experience in a corporate or enterprise environment
Previous leadership, supervisory, or team lead experience in an IT support environment
Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
Strong troubleshooting, communication, organizational, and customer service skills
Valid BC Driver's License and willingness to travel occasionally between company locations
Must be legally authorized to work in Canada

Job Responsibility

Respond to users experiencing technical difficulties in person, remotely, and electronically
Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
Provide business systems, network, and Internet support to users
Research and implement solutions using technical manuals, user guides, and support documentation
Provide training and technical guidance to users in response to identified difficulties
Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
Manage escalated support requests and ensure timely ticket resolution
Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
Maintain IT asset inventory, documentation, and problem/solution logs

What we offer

RRSP matching
extended health & dental benefits
professional growth and development opportunities

Fulltime

It Support Supervisor / Help Desk Manager

The IT Support Supervisor will oversee daily help desk operations and lead a tea...

Location

United States , Los Angeles

Salary:

105000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

4+ years of experience supporting IT systems in a large professional services or enterprise environment
2+ years of experience leading or supervising technical support teams
Strong proficiency with Microsoft 365 and enterprise productivity tools
Hands-on experience supporting Citrix environments and troubleshooting connectivity/performance issues
Strong knowledge of Windows operating systems and enterprise applications
Proven ability to manage escalations and interact with senior stakeholders
Excellent communication, leadership, and organizational skills

Job Responsibility

Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development
Oversee day-to-day help desk operations, including ticket queues, calls, and service channels
Ensure adherence to service level agreements and maintain high standards of service delivery
Act as the primary escalation point for complex or high-impact technical issues
Analyze service data, identify trends, and implement process improvements to enhance efficiency
Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage
Collaborate with IT leadership and cross-functional teams to resolve systemic issues
Prepare and present operational reports, metrics, and insights to leadership
Support hiring, training, performance management, and disciplinary actions for team members
Contribute to continuous improvement initiatives, documentation, and operational workflows

What we offer

Overtime eligibility
Discretionary bonus opportunities
Comprehensive medical, dental, and vision coverage
401(k) with employer contributions and profit-sharing plan
Paid vacation, sick time, and personal days

Fulltime

Supervisor of IT Support Services

As a Supervisor of IT Support Services, you will lead a dedicated team responsib...

Location

United States , Pittsburgh

Salary:

80000.00 - 95000.00 USD / Year

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

5+ years of relevant work experience
At least 2 years in a leadership role within IT management
Proficiency with Office 365 and related cloud services
A Bachelor's Degree or equivalent business experience
A passion for client service and a track record of developing solutions to improve service delivery
The ability to set challenging goals and hold your team accountable for results within deadlines
Excellent skills in providing clear, regular, and meaningful information to your team
An open-minded approach to listening to and considering ideas from others
A commitment to advocating for and including diverse perspectives on your team

Job Responsibility

Lead the delivery of effective and efficient IT services that meet our clients' needs
Manage client relationships, serve as a trusted partner, and resolve any issues that arise
Identify and recruit talent to build a team with a diverse mix of skills and competencies
Set clear team and individual goals, using KPIs to track progress and inspire high performance
Lead, mentor, and support your team to ensure milestones and objectives are met
Create development plans and coach team members to help them reach their full potential
Provide regular, constructive feedback on performance to foster growth
Recognize and celebrate high performers to maintain motivation and retain key talent
Communicate company news and team progress to keep everyone aligned and informed
Maintain and implement the endpoint patching strategy for all hospital devices to ensure security and stability

Fulltime

Assistant IT Manager/ IT Supervisor

Troubleshoot and resolve technical problems or issues related to computer softwa...

Location

Vietnam , Danang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Technical, Trade, or Vocational School Degree
At least 2 years of related work experience

Job Responsibility

Troubleshoot and resolve technical problems or issues related to computer software and systems
Provide technical guidance and recommendations to resolve business problems
Analyze, recommend, and implement process improvements
Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment
Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Train or instruct users in the proper use of hardware or software
Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning
Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications
Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees

Fulltime

Senior Technical Support Supervisor

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Berkeley

Salary:

119850.00 - 162150.00 USD / Year

Boeing

Expiration Date

Until further notice

Requirements

Ability to obtain access to Special Access Programs (SAP)
Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)
3+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)
3+ years of experience in an IT Help Desk position resolving IT issues
3+ years of experience with Agile planning/project management tools (Version One, Jira, etc.)
1+ years of experience developing and implementing process improvements
1+ years of experience leading or managing projects and/or teams

Job Responsibility

Supervise day-to-day operations of the help desk, including workload management, and helpdesk performance monitoring
Serve as escalation point for complex incidents and ensure timely resolution
Develop, maintain, and enforce help desk procedures, knowledge base articles, and best practices
Track and report on key performance indicators (KPIs) and SLAs (e.g., ticket response/resolution times, customer satisfaction)
Coach and train junior team members, providing hands-on guidance to promote team growth
Coordinate with IT teams (network, systems, applications) for problem resolution and project work
Drive continuous improvement initiatives and user experience enhancements

What we offer

Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations
health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work

Fulltime

Sales Support Supervisor

Reporting to the General Manager, this is a key aftersales support position resp...

Location

United Kingdom , Ballyclare

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous supervisory or team leadership experience is highly desirable
Proven experience in a sales support and customer service environment is essential
Understanding of field-based sales operations
Strong knowledge of heavy vehicle parts, with experience in the commercial vehicle or motor factor industry
Demonstrable commercial awareness and analytical ability
Confident decision-maker with strong negotiation skills
Excellent communication skills, with the ability to build credibility at all levels
Experience coordinating across multiple departments
Proactive, flexible, and methodical approach to work
High level of accuracy and attention to detail

Job Responsibility

Supervise the day-to-day activities of the sales support team, ensuring smooth order processing and on-time delivery
Coordinate all sales support and order processing functions across the business
Ensure accuracy of quotations, sales orders, and invoices, including correct parts, pricing, and stock levels
Liaise with depot parts teams to schedule and track deliveries
Monitor order progress and provide proactive updates to customers and sales representatives
Support the sales team with quotations, pricing, and product availability queries
Resolve order discrepancies, backorders, and delivery issues in a timely and professional manner
Maintain up-to-date product, pricing, and inventory data within internal systems
Work closely with purchasing, logistics, and finance teams to ensure efficient order fulfilment
Assist with the implementation of sales promotions and special offers relating to parts and accessories

Fulltime

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