IT Support Supervisor Job at Revel Staffing (Indianapolis)

Supervisor, Customer Support

Planet DDS is a leading provider of a platform of cloud-based solutions that emp...

Location

United States , Atlanta

Salary:

67000.00 - 84000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in technical support or related field
3+ years in a leadership or supervisory role
Bachelor's degree in a relevant field or equivalent work experience
Proficient in using support tools and software
Demonstrated ability to lead and manage a diverse technical support team effectively
Acquire a deep understanding of the company's products or services
Advanced knowledge of relevant technologies, platforms, and systems
Solid problem-solving skills with a methodical and analytical mindset
Excellent written and verbal communication skills
Ability to translate technical issues into actionable insights for both technical and non-technical audiences

Job Responsibility

Responsible for monitoring all KPIs and ensure they are being met
Supervise day-to-day operations of the customer support team, ensuring timely and accurate issue resolution
Provide leadership, mentorship, and guidance to technicians at all levels to foster growth and team cohesion
Work independently on complex projects and tasks, demonstrating initiative and organizational excellence
Apply advanced knowledge to guide problem resolution and provide strategic input into team workflows
Manage team performance metrics, deliver feedback, and develop plans for continuous improvement
Ensure tickets are moving through the process in a timely manner
Collaborate cross-functionally teams to escalate and resolve issues
Contribute to the development of new support models, policies, knowledge bases, and internal training resources
Ensure consistent, high-quality service by developing best practices and aligning with company support standards

Partner Support Supervisor

Lead a team ensuring operational excellence and outstanding service to partners ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise team of 5-10 Partner Support Representatives/Specialists
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers
Act as first escalation point for complex partner issues

What we offer

Inclusive and diverse workspace
Accommodation during selection process

Fulltime

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

Customer Support Supervisor

The Customer Support Supervisor provides direct supervision, leadership, mentori...

Location

United States , Batesville

Salary:

56000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Associate’s degree or sufficient post-high school education or experience in a related field required
Bachelor’s degree preferred
7+ years of customer service experience with a minimum of 5 years technical or help desk experience required
1+ year previous supervisory or team leadership experience required
Proficient in technology, especially computers, and software applications
Capability of being flexible with work schedule
Excellent written and verbal communication skills.

Job Responsibility

Providing leadership, coaching, and daily direction to your team
Implementing change initiatives
Continuously identify areas of improvement in operations and eliminate waste in processes where it exists
Maintaining technical product knowledge to keep tabs on updates and changes by continued product training to accurately handle customer troubleshooting calls and provide queue support when needed
Identifying and providing year-round technical and procedural training
Leading technical information database for departmental use
Performing monthly quality phone monitoring
Processing priority complaints, investigations, and critical issues in a timely manner
Interviewing, hiring, and training employees
Planning, assigning, and advising work

What we offer

Medical and dental coverage starting day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with options for company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays

Fulltime

Supervisor Support Services

To provide supervision and coordination of support services during the transitio...

Location

United States , Farmington Hills

Salary:

Not provided

Sisters of Mercy of the Americas, Inc.

Expiration Date

Until further notice

Requirements

Associate or higher college degree
Minimum of two years’ experience with project/office management
Minimum of two years’ experience with staff supervision
Ability to cultivate effective working relationships with a broad range of employees and external contacts
Solid computer skills
Strong organizational skills and ability to establish priorities
Capable of displaying strong self-motivation and sound decision-making ability
Excellent communication skills, both oral and written
Demonstrated leadership abilities

Job Responsibility

Provide oversight to maintain the facility until turned over to new property owner
Provide oversight to maintain the duplex
Contract and coordinate with community venders for preventive maintenance, maintenance, snow removal, lawn care and landscaping in compliance with the License Agreement with Farmington Hills Senior Living
Execute the Emergency Plan for Sisters when needed
Work with Mercy High School staff overseeing the Conservancy until transfer of Conversancy is finalized
Coordinate with the Rose Senior Living construction management and the residents when there is an interruption in utility services due construction
Plan and implement the removal of equipment and furnishing in order to close of the facility
Perform office duties inclusive of processing bill payment
Provide supervision of the staff
work schedules, payroll, performance, communication and assuring continuity of these services when staff are not available

Fulltime

Contract Support Supervisor

Are you ready to enhance your leadership skills in a thriving environment? A lea...

Location

United Kingdom , City of London

Salary:

40000.00 - 45000.00 GBP / Year

Boden Group

Expiration Date

Until further notice

Requirements

Strong leadership capabilities with experience in managing teams
Excellent organisational skills with the ability to prioritise tasks
Proficiency in CAFM systems, preferably Planon
Effective communication skills for strong stakeholder relationships
Background in facilities management or contract administration

Job Responsibility

Manage a small team of admin staff to deliver back-office support for operational needs
Collaborate closely with the Account Manager to comply with contractual obligations
Oversee administration functions, ensuring efficient handling of client and supplier workflows
Monitor key performance indicators and maintain high standards within the CAFM system
Lead initiatives for continuous improvement and operational excellence

Cover Supervisor

Are you looking to work in an environment where you are truly valued. Do you lo...

Location

United Kingdom , Southampton

Salary:

26403.00 - 28142.00 GBP / Year

Oasis Community Learning

Expiration Date

January 13, 2026

Requirements

Experience of working with students in an educational or service environment
Minimum of 3 GCSEs at grade C or above (including Maths and English)
Solid communication skills and the ability to successfully manage classroom behaviour and focus
Ability to prioritise and plan workload, delivering set lesson content effectively and efficiently and identifying opportunities for further support where appropriate.
Enthusiasm and hard working
Resilience and determination and welcome the challenge helping students to learn and suceed.

Job Responsibility

Support our staff and students by delivering lessons and supervision to provide short term cover for teacher absence
Deploying classroom management skills, enabling students to achieve their lesson objectives whilst offering appropriate support where needed
Helping to assist the wider faculty when teaching staff are otherwise engaged.

What we offer

Ability to experience a leading role in the classroom, working as part of a wider team, with access to further developmental opportunities available.

Fulltime

!

Dsp supervisor

Monitors and supports work of Direct Support Professionals (DSPs). Schedules and...

Location

United States , Little Rock

Salary:

Not provided

Easterseals Arkansas

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED) required
Associate degree or higher preferred
Six months direct care experience and/or training required
Two years supervisory experience preferred
May substitute associate or bachelor’s degree in related field for one year of supervisory experience
Knowledge of behavior modification techniques
Arkansas Driver's License
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one situations

Job Responsibility

Monitors and supports work of Direct Support Professionals (DSPs)
Schedules and delegates work and responsibilities
Provides personal care services and participates in implementation of program/treatment plans for individuals served by the program
Provides personal care and assists individuals served with self-help skills
Observes and records data to document progress of individuals served toward objectives
Uses appropriate behavior modification techniques to manage undesirable behavior
Reviews recommendations for positioning, transfers, use of adaptive equipment, feeding protocols
Ensures individuals served are dressed and ready on time for clinic, medical appointments, and other activities
Accompanies individuals on outings as requested
May be required to drive Easterseals vehicles

Fulltime

IT Support Supervisor

Revel Staffing

Location:
United States , Indianapolis

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Support Supervisor

Supervisor, Customer Support

Partner Support Supervisor

Partner Support Supervisor

Customer Support Supervisor

Supervisor Support Services

Contract Support Supervisor

Cover Supervisor

Dsp supervisor

IT Support Supervisor

Revel Staffing

Location:United States , Indianapolis

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for IT Support Supervisor

Supervisor, Customer Support

Partner Support Supervisor

Partner Support Supervisor

Customer Support Supervisor

Supervisor Support Services

Contract Support Supervisor

Cover Supervisor

Dsp supervisor

Location:
United States , Indianapolis

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 07, 2026