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IT Support Supervisor

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Genuine Parts Company

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Location:
United States , Birmingham

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary function of all Motion IT roles is to provide the field with what they need to move units while safeguarding the security and integrity of Motion's IT environment. Reporting directly to the Sr. IT Support Manager, the IT Support Supervisor oversees daily workflow for, and the functional management of a diverse team of 20+ onsite and remote IT professionals charged with supporting 10k+ users and 40k+ endpoints across North America.

Job Responsibility:

  • Working and managing priority and escalated IT incidents to resolution
  • Managing workflow and staffing levels across multiple shifts to ensure adequate coverage and promote optimal response time to reported IT issues and requests
  • Data Analytics: Build, monitor, report and leverage metrics to gauge individual and team performance, identify opportunities for improvement and, ultimately, the distance between Motion IT Support and the strategic goals that support the long-term growth strategy of the business using tools like Excel, PowerBi, Power Platform, Dynamics365, Confluence, ADO and ServiceNow
  • Manage the onboarding, training and continuing education of IT Support staff for the purpose of building depth at critical positions and enhancing overall team capability
  • Take ownership of, provide direction for and leverage deep technical and proprietary, institutional knowledge to prioritize efforts and key performance indicator results of the IT Support team
  • Strong Technical Ability: Collaborate with IT infrastructure and escalation teams, branch and distribution center staff, business and corporate leadership, vendors, and contractors to troubleshoot and resolve complex, multi-layer IT issues involving proprietary software, cloud and on-premises infrastructure, networking, security, and automation
  • Build, monitor, report and leverage metrics to gauge individual and team performance

Requirements:

  • Typically requires a bachelor's degree and five+ years of relevant experience and 3+ years of management experience or an equivalent combination
  • Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV tech, Windows OS, iOS, Android, MDM and Kronos a plus
  • CompTIA+, CCNA and other, relevant certifications preferred

Nice to have:

  • Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, AV tech, Windows OS, iOS, Android, MDM and Kronos
  • CompTIA+, CCNA and other, relevant certifications
What we offer:
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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