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Aramark Logo Aramark · IT - Administration

IT Support Supervisor

United States, Tempe · Job Posted May 30, 2026
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Job Description

The IT Support Supervisor is responsible for supporting all game day and event technology operations, with a primary focus on POS systems, handheld devices, and network connectivity. This role provides hands-on troubleshooting, leads event-day IT staff, and ensures all technology required for concessions, premium services, and operations is fully functional before, during, and after events.

Job Responsibility

  • Lead IT support for all home games and major events, including pre-event setup, live support, and post-event breakdown
  • Ensure all POS systems (Shift4, Tapin2, handhelds, Mashgin kiosks) are fully operational and tested prior to event start
  • Troubleshoot real-time issues impacting concessions, bars, suites, and premium service operations
  • Act as the on-site escalation point for all technology-related issues during events
  • Assist with concessions supervision of stands and portables
  • Support deployment, configuration, and maintenance of POS terminals and kiosks, handheld ordering devices and scanners, printers, routers, and networking equipment
  • Monitor system performance and minimize downtime to protect revenue and throughput
  • Coordinate with operations teams to ensure stands are fully functional and ready for service
  • Supervise part-time IT staff and/or event support personnel
  • Assist with scheduling and coverage for events
  • Provide direction, coaching, and on-the-job training to support staff
  • Ensure team members follow troubleshooting protocols and response standards
  • Maintain organization and inventory of IT equipment (POS units, printers, cables, handhelds, etc.)
  • Assist with staging and prep of all technology prior to events
  • Support new system rollouts, upgrades, or testing efforts
  • Serve as the primary liaison between IT and operations leadership during events
  • Communicate system status, outages, and resolutions clearly and quickly
  • Escalate complex issues to corporate IT or external vendors as needed

Requirements

  • + years of IT support experience (POS or high-volume operations strongly preferred)
  • Prior lead or supervisory experience preferred
  • Experience supporting: POS systems (stadium or retail preferred), Basic networking (Wi-Fi, connectivity troubleshooting), Hardware troubleshooting (printers, handhelds, terminals)
  • Strong problem-solving skills with ability to work under pressure
  • Excellent communication and leadership skills
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