CrawlJobs Logo
Robert Half Logo Robert Half · IT - Administration

It Support Supervisor / Help Desk Manager

United States, Los Angeles 105000.00 USD / Year · Job Posted June 02, 2026
Apply Position
Job Link Share

Job Description

The IT Support Supervisor will oversee daily help desk operations and lead a team of support specialists, ensuring consistent, high-quality service delivery. Supporting a distributed workforce anchored in Los Angeles, California, this role focuses on team leadership, operational excellence, and escalation management in a complex, enterprise environment. The position requires a strong balance of technical expertise, leadership capability, and the ability to engage confidently with senior stakeholders.

Job Responsibility

  • Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development
  • Oversee day-to-day help desk operations, including ticket queues, calls, and service channels
  • Ensure adherence to service level agreements and maintain high standards of service delivery
  • Act as the primary escalation point for complex or high-impact technical issues
  • Analyze service data, identify trends, and implement process improvements to enhance efficiency
  • Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage
  • Collaborate with IT leadership and cross-functional teams to resolve systemic issues
  • Prepare and present operational reports, metrics, and insights to leadership
  • Support hiring, training, performance management, and disciplinary actions for team members
  • Contribute to continuous improvement initiatives, documentation, and operational workflows

Requirements

  • 4+ years of experience supporting IT systems in a large professional services or enterprise environment
  • 2+ years of experience leading or supervising technical support teams
  • Strong proficiency with Microsoft 365 and enterprise productivity tools
  • Hands-on experience supporting Citrix environments and troubleshooting connectivity/performance issues
  • Strong knowledge of Windows operating systems and enterprise applications
  • Proven ability to manage escalations and interact with senior stakeholders
  • Excellent communication, leadership, and organizational skills

Nice to have

  • Experience working in a large, highly distributed or global organization
  • Familiarity with legal or regulated industry environments
  • Experience analyzing service metrics and driving operational improvements
  • Bachelor’s degree in a related field
  • Strong ability to manage competing priorities in a fast-paced environment

What we offer

  • Overtime eligibility
  • Discretionary bonus opportunities
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with employer contributions and profit-sharing plan
  • Paid vacation, sick time, and personal days
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

It Support Supervisor / Help Desk Manager

8 matching positions

Help Desk Supervisor

Robert Half hiring for a Help Desk Supervisor to join our client and lead day‑to...
Location
Location
United States , Seattle
Salary
Salary:
90000.00 - 120000.00 USD / Year
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in service desk management or a similar IT leadership role
  • Strong knowledge of Active Directory, including user and group management
  • Familiarity with IT service management (ITSM) frameworks and tools
  • Ability to manage service desk tickets effectively, ensuring timely resolution
  • Experience in deskside support, including troubleshooting hardware and software issues
  • Exceptional organizational and communication skills
  • Leadership capabilities with a focus on team development and performance optimization
  • Knowledge of industry standards and best practices for IT operations
  • 5+ years of experience in IT Support, Desktop Support, or Help Desk environments
  • Prior experience as a lead technician or supervisor
Job Responsibility
Job Responsibility
  • Oversee, coach, and support a team of Help Desk technicians and analysts
  • Set performance expectations, manage reviews, and support hiring and onboarding
  • Serve as the main escalation point for complex technical issues
  • Promote a culture of high-quality service and operational accountability
  • Manage ticket intake, prioritization, and resolution within the firm’s Zoho environment
  • Track and improve SLAs, response times, and resolution quality
  • Provide advanced troubleshooting for hardware, software, and system issues
  • Identify recurring issues and implement proactive, long-term solutions
  • Maintain documentation, processes, and support procedures
  • Partner with attorneys, business teams, and firm leadership to address technology needs
What we offer
What we offer
  • Medical, dental, and vision insurance
  • 401(k) with employer match + profit sharing
  • Paid holidays, PTO, parental leave
  • Commuter benefits
  • Disability & life insurance
  • Community service leave
  • Wellness programs
  • detail oriented training and development opportunities across firm offices
  • Fulltime
Read More
Arrow Right

Front Desk Supervisor

White Lodging develops and operates a portfolio of award-winning premium hotels,...
Location
Location
United States , Hotel Distil
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior hotel front desk, guest services, or hospitality experience preferred — not required
  • we will train the right candidate with the right attitude and service instincts
  • A desire to step into a hotel leadership role and grow your career — this is an entry-level supervisory position with a clear path to Front Desk Manager
  • An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift
  • Adaptability and composure in a fast-paced hotel front office environment — you handle the unexpected with professionalism and keep your team focused and guest-ready
  • Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team
  • Flexibility to work varied shifts — including evenings, weekends, and holidays as a full-service hotel operation requires
Job Responsibility
Job Responsibility
  • Deliver the highest quality of guest service on every shift — anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
  • Run the 'perfect shift' — ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
  • Supervise front desk agents and associates — monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
  • Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on-shift leader and primary point of escalation for guest concerns and team needs
  • Perform hands-on front desk duties and operate hotel front office systems and equipment as needed — leading by example alongside your team every shift
  • Assist with new associate onboarding, training, and cross-training — helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
  • Handle additional responsibilities as assigned to maintain smooth hotel front office operations
What we offer
What we offer
  • Advanced scheduling with easy shift swapping via our app
  • DailyPay — get paid when you need it
  • Unlimited employee referral bonuses
  • 401(k) with company match
  • Paid time off (PTO) with rollover
  • Complimentary wellness tools
  • Leadership development & tuition reimbursement
  • Discounts on hotel rooms, dining, and travel
  • Growth opportunities across multiple hotel properties in your market
  • Medical, dental, and vision insurance — starting day 1
  • Fulltime
Read More
Arrow Right
New

Assistant Front Desk Manager

Entry level management position that is responsible for leading and assisting wi...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Leading and assisting with the successful completion of daily shift requirements
  • Ensures guest and employee satisfaction
  • Achieve the operating budget
  • Assists in completing financial and administrative responsibilities
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Advocates sound financial/business decision making
  • Demonstrates honesty/integrity
  • Leads by example
  • Encourages and building mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Fulltime
Read More
Arrow Right
New

Assistant Front Desk Manager

Entry level management position that is responsible for leading and assisting wi...
Location
Location
India , Mussoorie
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • advocates sound financial/business decision making
  • demonstrates honesty/integrity
  • leads by example
  • Encourages and building mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
  • Supports all day-to-day operations
  • Understands employee positions well enough to perform duties in employees' absence
  • Coaches, counsels and encourages employees
  • Handles employee questions and concerns
  • Fulltime
Read More
Arrow Right

Front Desk Manager - The St. Regis Budapest

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
  • Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Fulltime
Read More
Arrow Right

Assistant Front Desk Manager

Entry level management position that is responsible for leading and assisting wi...
Location
Location
United States , New Orleans
Salary
Salary:
25.48 - 28.85 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Leading and assisting with the successful completion of daily shift requirements
  • Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk
  • Strives to ensure guest and employee satisfaction and achieve the operating budget
  • Assists in completing financial and administrative responsibilities
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Advocates sound financial/business decision making
  • Demonstrates honesty/integrity
  • Leads by example
  • Encourages and building mutual trust, respect, and cooperation among team members
  • Serves as a role model to demonstrate appropriate behaviors
What we offer
What we offer
  • Bonus Eligible
  • Fulltime
Read More
Arrow Right

Assistant Front Desk Manager

Entry level management position that is responsible for leading and assisting wi...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
Job Responsibility
Job Responsibility
  • Lead and assist with the successful completion of daily shift requirements
  • Ensure guest and employee satisfaction and achieve the operating budget
  • Assist in completing financial and administrative responsibilities
  • Utilize interpersonal and communication skills to lead, influence, and encourage others
  • Encourage and build mutual trust, respect, and cooperation among team members
  • Serve as a role model to demonstrate appropriate behaviors
  • Support all day-to-day operations
  • Understand employee positions well enough to perform duties in employees' absence
  • Coach, counsel and encourage employees
  • Handle employee questions and concerns
  • Fulltime
Read More
Arrow Right

Front Desk Manager

St. Pancras London is a five-star hotel that fuses Victorian elegance with conte...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Develops specific goals and plans to prioritize, organize, and accomplish your work
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
What we offer
What we offer
  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
  • Annual Performance Review pay adjustments
  • Complimentary gym and spa access
  • Free meals while at work
  • Dry-cleaning service availability for uniforms
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
  • 20% discount at any of the St. Pancras outlets
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
  • Travel ticket season loan
  • Life Assurance Scheme
  • Fulltime
Read More
Arrow Right