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Robert Half Logo Robert Half · IT - Administration

IT Support specialist

United States, Postville · Job Posted January 21, 2026
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Job Description

This contract-to-permanent position involves providing expert technical assistance for hardware, software, and network systems while ensuring smooth daily operations. The role includes troubleshooting and resolving issues efficiently across multiple platforms to maintain optimal functionality.

Job Responsibility

  • Address and resolve service desk tickets related to printing, login issues, and screen problems
  • Configure and manage telephony systems, Active Directory, Azure AD, and Office 365
  • Utilize tools like Entra and Intune for monitoring and deployment tasks
  • Provide support for Windows desktop systems and server environments
  • Manage virtualization systems such as Hyper-V and perform routine system maintenance
  • Assign security-related tasks and escalate issues when necessary
  • Perform backups and system reboots to ensure data integrity
  • Configure and troubleshoot Cisco switches and Fortinet firewalls to ensure network stability
  • Maintain and optimize desktop hardware and imaging processes
  • Assist with SQL Server management as needed to support business operations

Requirements

  • Minimum of 2 years of experience in IT support or a related field
  • Proficiency with Active Directory and Windows 10
  • Hands-on experience with desktop deployment, imaging, and hardware troubleshooting
  • Familiarity with Cisco Catalyst switches and Fortinet firewalls
  • Strong knowledge of Azure AD Connect and Intune
  • Ability to handle telephony systems and computer telephony integration
  • Experience with virtualization tools such as Hyper-V
  • Solid understanding of backup processes and security protocols

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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