IT Support Specialist, Robert Half

Robert Half

Location:
United States, Orlando

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a proactive and customer-focused IT Support Specialist to provide technical support and ensure smooth operation of IT systems and services. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware/software support, and the ability to communicate technical solutions clearly to non-technical users.

Job Responsibility:

Provide first- and second-level technical support to end users via phone, email, chat, and in person
Diagnose and resolve issues related to hardware, software, networking, and user accounts
Manage and maintain Active Directory, user accounts, and role-based access
Configure, install, and maintain desktops, laptops, mobile devices, and peripherals
Support enterprise applications (Microsoft 365, collaboration tools, ticketing systems, etc.)
Escalate complex technical issues to higher-level support teams when necessary
Monitor and manage help desk tickets, ensuring timely resolution and accurate documentation
Assist with system updates, patches, and security compliance tasks
Train users on best practices, software tools, and security awareness
Contribute to IT documentation, procedures, and knowledge base resources

Requirements:

Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
1-3 years of experience in IT support, help desk, or desktop support roles
Strong knowledge of Windows OS, Microsoft 365, and Active Directory
Familiarity with networking fundamentals (TCP/IP, VPN, DNS, DHCP)
Experience with hardware troubleshooting and peripheral configuration
Excellent problem-solving and communication skills
Customer service orientation with the ability to work with users at all technical levels

Nice to have:

Experience with ticketing/help desk systems (ServiceNow, Jira, Zendesk, etc.)
Knowledge of cloud services (Azure, AWS, or Google Workspace)
Familiarity with ITIL processes and best practices
Exposure to security practices (endpoint protection, MFA, device hardening)

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
September 17, 2025

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IT Support Specialist