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Capstone IT Staffing Logo Capstone IT Staffing · IT - Administration

IT Support Specialist

United States, Kansas City 25.00 - 27.00 USD / Hour · Job Posted January 11, 2026
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Job Description

Capstone IT is hiring an End User Support Technician to provide day-to-day desktop and technical support for employees and contingent workers in a large enterprise environment. This is an onsite contract role in Kansas City, MO, with the potential to convert to contract-to-hire. The End User Support Technician will install, upgrade, and support computer equipment, handle imaging, setup, troubleshooting, and break/fix support for end-user devices, and resolve ServiceNow tickets. This role delivers hands-on and remote Tier 1 support with a strong focus on customer service, accurate documentation, and timely issue resolution within a structured enterprise IT environment.

Job Responsibility

  • Provide technical assistance and issue resolution with strong emphasis on customer support, teamwork, urgency, and follow-through
  • Image, configure, install, repair, upgrade, and maintain desktop and laptop computer systems
  • Troubleshoot hardware and technical incidents to identify root cause and resolution
  • Resolve tickets assigned individually or through a shared group queue, delivering timely customer support
  • Provide in-person and remote technical support to end users
  • Resolve tickets within the ServiceNow Support queue while meeting department specifications and SLAs
  • Deliver high-quality customer service through detailed and accurate ticket documentation
  • Perform inventory of devices and track assignments to individual users
  • Assist customers with installation of new software packages in compliance with licensing requirements
  • Perform new hire desk setups, including equipment deployment and connectivity
  • Support office and department moves by reconnecting and validating equipment
  • Partner with IT Service Owners to resolve complex or escalated issues
  • Provide accurate information regarding IT products, services, and availability
  • Follow up with customers and provide updates on request status
  • Document resolution steps for recurring issues within the knowledge base
  • Review and update outdated knowledge base documentation
  • Participate in Problem Management and Change Management processes as required
  • Provide Tier 1 audiovisual (AV) hardware troubleshooting
  • Support on-site AV connections and presentation setup when requested

Requirements

  • High School Diploma or GED
  • Working knowledge of computer hardware and operating systems
  • Ability to troubleshoot and resolve technical issues
  • Strong written, verbal, and listening communication skills
  • Analytical, detail-oriented, and well organized
  • Ability to work independently and collaboratively within a team environment
  • Self-starter with the ability to manage assigned work and priorities
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