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Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be. Come join us in building something that's already changing how the world works. We’re looking for a hands-on IT Support to join our team and play a key role in keeping our employees productive. This role combines technical problem-solving with strong communication skills and a sense of ownership.
Job Responsibility:
Be the primary point of contact for employees needing IT assistance across hardware, software, and access issues
Diagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solution
Take full ownership of support requests, from initial troubleshooting through resolution or escalation when needed
Set up and onboard new employees with the tools they need, including device provisioning and basic guidance
Collaborate with internal teams to improve processes, tools, and overall user experience
Assist with maintaining office IT infrastructure, such as meeting rooms and shared equipment
Requirements:
Around 2+ years of experience in an IT support/helpdesk role - MUST HAVE
Working knowledge of identity and device management tools (e.g., Okta, Active Directory, or similar) - MUST HAVE
Comfort supporting macOS and windows environments and device management solutions - MUST HAVE
Exeprince working in a start up org or IDF unit - MUST HAVE
Strong troubleshooting skills across both hardware and software
Basic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN)
Experience supporting peripherals like printers and meeting room systems (nice to have)
Scripting or automation - a plus
Nice to have:
Experience supporting peripherals like printers and meeting room systems