CrawlJobs Logo

IT Support Specialist

Anaconda

Location Icon

Location:
United States, Austin

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

59500.00 - 77125.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

As an IT Support Specialist Level 2, you will be dedicated to delivering a seamless onboarding experience for new hires, focusing on initial setup, tool configurations, and early-stage issue resolution. You will support critical platforms, including Google Workspace, Okta, Slack, Zoom, Jira, Jira Service Management (JSM), Confluence, Kandji (MDM), Office 365, 1Password, and Cloudflare. Proficiency in Jira, JSM, and Confluence is required to support our ticketing and knowledge management processes effectively. This role requires adaptability to support a tech stack of over 200 tools and thrive in a hyper-growth environment.

Job Responsibility:

  • Act as the main IT support contact for new hires, both remotely and onsite, guiding them through setup and configurations for core systems and tools
  • Configure accounts and access for Google Workspace, Office 365, Okta, Slack, Jira, JSM, Confluence, Kandji, and other systems, ensuring a seamless onboarding experience tailored to each new hire’s role
  • Provide support across a tech stack of over 200 tools, including mobile device management (MDM), office productivity, identity and access management (IAM), and collaboration tools
  • Troubleshoot technical issues and early-stage onboarding concerns, escalating more complex issues as needed
  • Document common issues and solutions, creating a knowledge base to support future onboarding and user self-help
  • Conduct introductory training sessions for new hires on core tool usage, IT policies, and best practices, facilitating smooth adaptation to our high-growth, fast-paced environment
  • Collaborate on creating and updating documentation on system setup, configurations, and troubleshooting
  • Gather feedback from new hires to identify and implement improvements in our onboarding processes

Requirements:

  • Associate's degree in IT, Computer Science, or a related field (Bachelor’s preferred)
  • Minimum of 2 years in IT support, with experience in onboarding or end-user support for core business systems and tools
  • Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, JSM, Confluence, Kandji, 1Password, Cloudflare, or similar MDM, IAM, office productivity, and collaboration tools
  • Knowledge of Jira, JSM, and Confluence is required for effective ticketing and knowledge management
  • Ability to support a diverse tool stack and quickly adapt to new technologies in a hyper-growth environment
  • Strong communication and interpersonal skills, with the ability to assist non-technical users effectively
  • Organized, detail-oriented, and proactive in identifying solutions, especially in a dynamic environment
  • Self-driven and adaptable, thriving in both remote and in-office settings

Nice to have:

  • Familiarity with IT service management frameworks and concepts
  • certifications in ITIL, Okta, AWS, or Scrum are a plus
What we offer:
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • Annual bonus potential
  • Equity participation

Additional Information:

Job Posted:
December 18, 2025

Expiration:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for IT Support Specialist

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
  • 15 credit hours in computer science or a related field
  • An equivalent combination of related experience and education may be considered
  • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
  • The successful candidate must pass a Federal background check
  • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
  • This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
  • Must possess and maintain a valid Arizona driver’s license with a clean record
  • Accurate color perception is required to safely work with electrical wiring
Job Responsibility
Job Responsibility
  • Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
  • Provide after-hours support to Technology team for change management, projects and system outage resolution
  • Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
  • Preventive and Corrective Maintenance
  • Install software updates, create, and deploy images on end user workstations
  • Work with vendors and contractors for issues requiring 2nd level support
  • Maintaining inventory control and conducting audits
  • Provide first level training when needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holiday
  • Fulltime
Read More
Arrow Right

Product Support Specialist

At Linear, we are on a mission to create a new standard for modern software deve...
Location
Location
Salary
Salary:
Not provided
linear.app Logo
Linear
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passion about technology, quality, and Linear’s mission
  • Excellent communication and customer service skills and experience working with a technical or engineering user base
  • Ability to adapt your communication approach to non-technical users
  • Experience troubleshooting technical issues, including APIs and integration setups
  • Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile)
Job Responsibility
Job Responsibility
  • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
  • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
  • Partner with our engineering team to document and reproduce bugs
  • Surface trends and insights from customer feedback to the team at large to inform product choices
  • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
What we offer
What we offer
  • Interesting and challenging work
  • Work-life balance
  • Competitive salary and equity
  • Employee-friendly equity terms (early exercise, extended exercise)
  • Paid lunch and coffee during workdays
  • Work remotely, no commuting to the office
  • Paid co-working space/desk at an office
  • Health, dental, and vision insurance (US)
  • Regular team events and offsites
  • 5 weeks of paid vacation
  • Fulltime
Read More
Arrow Right

AI Support Specialist

Crescendo is hiring an AI Support Specialist to react to and manage both externa...
Location
Location
Honduras , San Pedro Sula or Tegucigalpa
Salary
Salary:
Not provided
crescendo.ai Logo
Crescendo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years in a technical support, chatbot management or product specialist role
  • Demonstrate strong practical knowledge of tools like Jira, Zendesk or similar ticketing systems
  • General understanding of APIs, JSON or other technical formats for diagnosing issues
  • Hands-on experience in chatbot configuration, intent training and performance analysis
  • Demonstrated ability to collaborate with cross-functional teams and stakeholders to achieve shared goals
  • Excellent project management and organizational skills, with the ability to prioritize and delegate tasks effectively
  • Strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Optimize the CX Assistant's Behavior
  • Address inquiries from customers regarding the behavior settings of the CX Assistant
  • Advise customers on potential configuration updates, including refining workflows, adjusting the CX Assistant’s personality to align with brand guidelines or improving response accuracy
  • Implement Knowledge Base Enhancements
  • In collaboration with our QA team, validate and implement the areas of enhancement opportunity found in the customer's knowledge base
  • Collaborate with Product & Engineering Teams
  • Escalate validated issues to the Engineering and/or Product teams as needed by providing clear documentation, sufficient context, root causes,and recommendations for resolution
  • Communicate Clearly and Consistently with Customers
  • Ensure all support cases and associated outcomes are properly documented and communicated to relevant teams and stakeholders
  • Maintain open communication with stakeholders, keeping them informed of the status and resolution
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Generous paid time off
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training and professional development opportunities
  • A front-row seat to one of the fastest SaaS growth stories of the decade
  • The chance to say: “I was there from the start.”
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

Technical Support Specialist role providing professional IT support with high se...
Location
Location
Italy , Afragola, Napoli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as a Technical Support Specialist
  • Capacity to deal with changing business needs and priorities
  • Strong interpersonal skills with ability to build trustful relationships
  • Passion to learn on the job and keeping competence up to date
  • General knowledge of relevant technology standards, trends and innovations
  • General knowledge of IT service management, processes and toolsets
  • Basic knowledge of accounting and finance concepts related to IT asset procurement
  • Reliable approach with focus on end user and customer needs
Job Responsibility
Job Responsibility
  • Provide professional IT support with high service level
  • Lead or support on-site project implementation/deployment efforts
  • Coordinate and manage local vendors and local contact points
  • Provide 2nd level hardware and software support for end users
  • Manage lifecycle of all IT assets within defined region
  • Provide hands-on basic technical training for onsite support staff and new hires
  • Provide input on digital equipment/products risk of downtime
What we offer
What we offer
  • Inclusive work environment
  • Supportive climate regardless of age, gender, religion, sexual orientation, pregnancy and ability
  • Fulltime
Read More
Arrow Right

Product Support Specialist

As a Product Support Specialist at Culture Amp, you’ll play a vital role in our ...
Location
Location
United States , San Francisco
Salary
Salary:
72000.00 - 82000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in high-velocity technical support for a SaaS product
  • Experience using help desk systems (Intercom, Zendesk, Freshdesk, etc.) as your primary tool in previous roles
  • Demonstrated expertise in resourceful problem-solving, creative troubleshooting, and investigative questioning techniques
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for our global customers that reach out to us via our support channels (email, chat, video conference)
  • Answer all questions related to the Culture Amp platform and escalate when necessary
  • Educate and empower our customers to be better Culture Amp users and become People Geeks
  • Serve as an internal resource for all departments and help them be successful
  • Be responsible for ensuring that customer data is handled securely
  • Be a customer advocate by providing feedback to the product and engineering team on improving the platform
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...
Location
Location
United Kingdom , London
Salary
Salary:
35000.00 - 40000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years in customer support, client service, or helpdesk roles
  • At least 1 year in a tech specialist capacity
  • Preferably within education or training environments
  • Strong background in client communication
  • Excellent written communication skills
  • Fluent in Plain English
  • Strong interest in technology-enabled products
  • Strong reading comprehension
  • Ability to navigate complex requests
  • Experience managing high ticket volumes
Job Responsibility
Job Responsibility
  • Respond to support tickets via Intercom
  • Handle inquiries for apprentices, employers, and internal teams
  • Investigate user-reported issues
  • Replicate scenarios and follow troubleshooting guides
  • Accurately document findings and next steps
  • Maintain strong communication with customers
  • Address sensitive or escalated issues
  • Efficiently prioritise and manage high volume of tickets
  • Set standard for tone of voice and responsiveness
  • Deepen understanding of all product features
What we offer
What we offer
  • Dynamic environment in rapidly growing organisation
  • Team collaboration
  • Professional growth opportunities
  • Potential temp to perm position
  • Fulltime
Read More
Arrow Right

IT Tech Support Specialist

We are looking for a skilled and detail-oriented IT Tech Support specialist to j...
Location
Location
United States , Boise
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Some experience in IT support, help desk, or technical support roles
  • Proficiency in handling inbound and outbound calls to resolve technical issues
  • Strong knowledge of Microsoft Word and Excel
  • Familiarity with configuring network settings and applying security updates
  • Ability to provide application support and troubleshoot software issues
  • Excellent data entry skills with attention to detail
  • Strong problem-solving abilities and effective communication skills
  • Customer-focused approach with the ability to manage multiple tasks simultaneously
Job Responsibility
Job Responsibility
  • Provide first-level technical support by addressing inbound and outbound calls related to IT issues
  • Assist users with troubleshooting hardware, software, and network-related concerns
  • Configure network settings, install standard applications, and apply security patches as needed
  • Ensure the integration and functionality of new systems within the existing IT environment
  • Maintain accurate and detailed records of technical issues and solutions through data entry
  • Offer support for Microsoft Office applications, including Word and Excel
  • Deliver application support to ensure smooth operation and user satisfaction
  • Communicate solutions effectively to non-technical users and team members
  • Collaborate with colleagues to identify and implement improvements in IT processes
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Access to top jobs and free online training
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

In this role, you'll troubleshoot technical issues, maintain office hardware/sof...
Location
Location
United States , Ramsey
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support or related role
  • Proficiency in Windows and Mac OS
  • Linux experience is a plus
  • Strong troubleshooting, organizational, and communication skills
  • Familiarity with network and hardware setup, including VOIP phones and peripherals
  • Ability to prioritize and manage multiple tasks effectively
Job Responsibility
Job Responsibility
  • Support employees with Microsoft Office products, video conferencing tools, and office hardware
  • Install, configure, and maintain IT equipment such as computers, phones, and printers
  • Troubleshoot and resolve technical issues on the production floor
  • Manage user accounts and permissions via Active Directory
  • Collaborate with our managed service provider on IT-related needs
  • Train staff on hardware/software use and ensure workplace efficiency
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy