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IT Support Specialist

flint-international.com Logo

Flint International

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Location:
United Kingdom, London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a skilled and customer-focused IT Support Specialist to join our dynamic team. The successful candidate will be responsible for providing end-user support, maintaining hardware and software systems, and ensuring optimal operability of IT equipment and services. This role involves regular in-office presence (2–3 days per week) and requires hands-on experience with troubleshooting, policy auditing, and vendor coordination.

Job Responsibility:

  • Install, configure, troubleshoot, and repair hardware, software, printers, telephony, and AV equipment
  • Diagnose and resolve issues with hardware, software, and networking systems to ensure minimal downtime
  • Review, audit, and update policies related to the security and functionality of IT assets
  • Manage the procurement process for equipment and software, including coordination with vendors and suppliers
  • Maintain asset inventory and documentation
  • Provide exceptional support to end-users, ensuring high satisfaction and quick resolution of incidents
  • Collaborate with cross-functional teams to support business applications and maintain infrastructure standards

Requirements:

  • Operating Systems Support: Proven experience supporting Windows 10/11 and macOS environments
  • Strong problem-solving, critical thinking, and diagnostic skills in IT support scenarios
  • Excellent customer service and interpersonal communication skills
  • Minimum 3 years of hands-on experience in a technical support or IT service desk role

Nice to have:

  • Experience with installation, configuration, and troubleshooting of business applications such as Microsoft 365, Adobe products, etc.
  • Basic networking knowledge (e.g., TCP/IP, DHCP, DNS, VPNs, Wi-Fi troubleshooting)
  • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) and asset management tools
  • Knowledge of endpoint security protocols and data protection best practices
  • Experience supporting remote and hybrid workforces using collaboration tools (Zoom, MS Teams, etc.)

Additional Information:

Job Posted:
December 08, 2025

Work Type:
Hybrid work
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