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IT Support Specialist

hellopebl.com Logo

Pebl

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Location:
United States , Palo Alto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated and growing IT Support Specialist II to join our IT Operations team. This is a hybrid role requiring a minimum of 3 days a week in the Palo Alto office (Monday - Wednesday). The ideal candidate will support the design and execution of solutions that contribute to our internal IT infrastructure and end-user support processes. You will partner with cross-functional teammates to help deliver impactful IT service improvements, system upgrades, and technical support initiatives and play a role in advancing Pebl’s business objectives.

Job Responsibility:

  • Provide dedicated, hands-on IT support for the Palo Alto office, including the troubleshooting and maintenance of physical IT infrastructure and A/V systems (e.g., network, badging, cameras, conference rooms or all-hands meetings presentations)
  • Collaborate with IT team members and business units to support troubleshooting, system implementations, and process improvements
  • Contribute to the development and improvement of IT support workflows, documentation, and knowledge base content
  • Apply foundational knowledge to drive operational efficiency, faster incident resolution, and improved employee technology experience
  • Uphold standards in timely, accurate, and professional IT support delivery
  • Assist with onboarding new employees and IT asset management
  • Participate in small IT projects or automation initiatives

Requirements:

  • Associate’s degree in Information Technology, Computer Science, or equivalent experience
  • Typically 1-2 years of experience in IT support, helpdesk, or technical support
  • Familiarity with Windows, macOS, Microsoft 365, networking basics, and ticketing systems
  • An eagerness to take initiative in a fast-paced, collaborative, cross-functional environment
  • Strong communication and collaboration skills with a customer-focused mindset

Nice to have:

Experience with IT asset management, basic scripting, or cloud tools is a plus

What we offer:
  • Flexible Time Off
  • Parental Leave
  • Health and Dental Insurance
  • Retirement Savings + Employee Incentive Plan

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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