IT Support Specialist, IKEA

IKEA

Location:
Netherlands, Delft

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things!

Job Responsibility:

Provide and deliver user centric and service minded support to users through existing and new support channels
Solve end users IT related matters
Work with IT infrastructure topics and teams in adherence to processes, routines & methods for projects/activities and running services

Requirements:

Good knowledge and understanding providing user centric support services for all IT related services including Workplace solutions, Cyber security, Risk and Data Privacy (GDPR)
Good knowledge and understanding hands on support for IT Infrastructure components (On-premise) not limited to servers, connectivity, standards, IT Facilities (PDU, UPS, Cooling etc.) and overall life cycle management
Good knowledge of IT industry and best practices (ITIL), Service Management Platforms (Preferably ServiceNow) and Service Management processes
A team player with ability to build strong relationships and long-term partnerships with own team, users and business partners at all levels
Experience in planning, follow-up and communication of IT On-Site support related activities to internal and external stakeholders to ensure availability, capacity and business continuity
Good communicator both written and verbal skills and the ability to translate IT language into simple and general understanding towards the end users
Ability to judge and dare to take decision and action based on business needs and impact such handling high priority and business critical incidents
Good experience working in Agile/DevOps principles and scrum methodology
Good understanding of IT retail solution support (e.g. Payment/POS solutions) and associated business impact
Good knowledge and understanding of Audio-visual equipment (Meeting room solutions), Microsoft Products (Windows, O365 Administration, Azure Active directory (AAD), Microsoft deployment tools (SCCM & Intune), Mobile Device Management (MDM), Apple Products ( IOS, Macs, iPhones)
Minimum of at least 5 years of experience working with same or similar topics
Strong experience providing IT On-site support and supporting IT infrastructure and facilities services
Strong desire to lead and work together with cross functional teams and manage the day-to-day IT operations
Ability to build trusting relationships and long-term partnerships with stakeholders at all levels
Strong team player with the ability to work under in a constantly changing environment
Communicative and fluent in written and spoken English

Additional Information:

Job Posted:
May 14, 2025

Expiration:
May 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Specialist

IKEA

Location:Netherlands, Delft

Category:IT - Administration

Contract Type:Not provided