IT Support Specialist Jobs

Clear

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

70000.00 - 90000.00 USD / Year

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Job Description:

We’re looking for a proactive and people-oriented IT Support Specialist I to help keep CLEAR’s team running smoothly. In this role, you’ll troubleshoot hardware and software issues, support AV needs for meetings, and ensure new hires are set up for success from day one. You’ll work closely with teams across the company, delivering thoughtful, high-quality support with a strong focus on customer service. It’s a great opportunity to build your IT skills in a fast-paced, collaborative environment.

Job Responsibility:

Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely
Image and deploy Mac and Windows OS hardware to ensure new employees have the necessary equipment
Manage user accounts in Google Workspace by confirming email addresses, updating distribution lists, and handling shared resources
Set up and monitor audio-visual systems for company meetings and events
Contribute to creating and updating how-to guides and process documentation
Arrange warranty repairs, maintain stockrooms, and perform physical asset counts
Respond to support tickets promptly, prioritizing tasks based on urgency and impact
Provide exceptional customer service, including support for executive or VIP users with a white-glove approach
Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change

Requirements:

0-2+ years of experience in IT support or a related field
excellent interpersonal skills
familiar with Windows and Mac operating systems
familiar with common applications like Zoom and Slack
knack for troubleshooting basic technical issues
excellent verbal and written communication skills
organized and able to multitask and manage time effectively
ability to work well independently and collaboratively within a team
motivated self-starter who picks up new skills quickly
bias for action by proactively addressing issues

What we offer:

Comprehensive healthcare plans
family-building benefits (fertility and adoption/surrogacy support)
flexible time off
annual wellness stipend
free OneMedical memberships for you and your dependents
a CLEAR Plus membership
a 401(k) retirement plan with employer match
catered lunches every day
fully stocked kitchens
stipends and reimbursement programs for well-being and learning & development

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Specialist