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Randstad Logo Randstad · IT - Administration

It Support Specialist

Greece, Athens · Job Posted May 27, 2026
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Job Description

A well-established and leading organization in the music, musical instruments, and professional audio sector is looking to expand its ΙΤ team and is therefore looking for a dedicated IT Support Specialist to join their team in Athens. The IT Support Specialist acts as the primary tech champion for the organization, driving daily operational excellence. This individual is responsible for ensuring that all hardware, software, and internal systems function seamlessly. From troubleshooting critical tech issues to optimizing the digital workplace, this role is vital in keeping the company's infrastructure finely tuned and performing at its best.

Job Responsibility

  • End-User Champion: Delivers top-notch technical assistance to team members, resolving on-site and remote queries with agility
  • Infrastructure Management: Handles the deployment, setup, and routine maintenance of essential hardware and software systems
  • System Optimization: Contributes actively to the continuous upgrade and maintenance of core IT infrastructure
  • Security & Continuity: Oversees data protection workflows, ensuring robust antivirus operations and reliable backup protocols
  • Network & Peripherals: Manages and troubleshoots network connectivity (LAN/WAN), printing systems, and essential peripheral devices
  • Lifecycle Management: Coordinates tech onboarding and offboarding, setting up workstations and user accounts for new arrivals
  • External Collaborations: Partners with third-party IT vendors to resolve complex, specialized technical challenges
  • Documentation: Maintains clear, accurate logs of technical procedures and resolutions to build a strong internal knowledge base

Requirements

  • Education: A degree in Computer Science, Information Technology, or a closely related technical field
  • Experience: A minimum of one (1) year of proven experience in a dedicated IT support or helpdesk environment
  • Technical Ecosystem: Solid familiarity with Microsoft 365 environments and Active Directory management
  • OS & Software: Strong command of Windows operating systems and standard office productivity suites
  • Networking Fundamentals: A foundational understanding of LAN/WAN, TCP/IP protocols, and modern IT infrastructure concepts
  • Cybersecurity Basics: Core knowledge of essential IT security best practices
  • Problem-Solving: Exceptional troubleshooting skills with a knack for diagnosing and resolving L1 tech issues rapidly
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