IT Support Specialist Jobs

Silvus Technologies (International)

Location:
United States, Los Angeles

Category:
IT - Administration

Contract Type:
Not provided

Salary:

31.25 - 36.06 USD / Hour

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Job Description:

Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.

Job Responsibility:

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems
Respond to Help Desk IT support tickets in a timely manner
Install, configure, and maintain hardware and software
Develop and maintain documentation related to the company's IT infrastructure and support processes
Maintain an up-to-date inventory of all hardware and software assets
Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities
System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals

Requirements:

High School Diploma or GED
3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures
Proficient PC skills in a Windows and IOS environment required
Experience with Layer 1 Networking and Cabling
Experience installing/uninstalling and licensing/de-licensing enterprise software
Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint)
Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune
Strong interpersonal skills with a positive and enthusiastic attitude
Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff)
Must be a U.S. Citizen due to clients under U.S. government contracts
All employment is contingent upon the successful clearance of a background check

Nice to have:

Completion or in progress of a graduate degree
Prior experience in a fast-paced office environment
Linux and macOS skills are highly desirable

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Specialist