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IT Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Ann Arbor

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an experienced IT Support Specialist to join our team at a leading hospice facility in Ann Arbor, Michigan. This position involves providing on-site technical support while delivering exceptional customer service in a challenging and sensitive environment. As a Contract to permanent position, this is an excellent opportunity to grow your career in a dynamic healthcare setting.

Job Responsibility:

  • Provide Level 1 troubleshooting for Windows-based systems, including Active Directory, Office 365, and Exchange
  • Offer technical support for mobile devices, including Android and iPads
  • Assist with onboarding 20-30 new team members per month, ensuring smooth setup of workstations and access to necessary systems
  • Handle online troubleshooting requests from remote staff, resolving technical issues efficiently
  • Set up and maintain workstations and networking equipment to ensure seamless operation
  • Manage inventory of IT equipment and supplies to support facility operations
  • Deliver exceptional customer service while working with individuals in a high-stress healthcare environment
  • Collaborate with team members to identify and resolve technical issues promptly
  • Maintain accurate documentation of support activities and system configurations

Requirements:

  • Minimum of 1 year of experience in IT support or a related role
  • Proficiency in working with Dell Technologies and Microsoft Windows systems
  • Hands-on experience with Active Directory and Office 365
  • Familiarity with mobile device support, including Android and iPads
  • Strong customer service skills, with the ability to work empathetically in high-pressure situations
  • Knowledge of deskside support and troubleshooting techniques
  • Excellent organizational skills for managing inventory and onboarding processes
  • Ability to work independently and collaboratively in a fast-paced environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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