IT Support Specialist

• Provide first-line IT support, responding to helpdesk tickets, calls, and emails from end users
• Diagnose and resolve hardware, software, and network issues, escalating where required
• Support users with device setup and configuration, including laptops, desktops, printers, and mobile devices
• Manage incident logging, prioritisation, and resolution through the IT ticketing system
• Perform routine IT tasks such as password resets, access management, and software installation
• Assist with network troubleshooting, including connectivity and VPN issues
• Maintain accurate records of all IT requests, actions, and resolutions
• Set up new starters with equipment and system access, ensuring a smooth onboarding experience
• Maintain IT asset registers and inventory, supporting asset management and reporting
• Support information security processes, including access reviews and incident escalation
• Assist in system maintenance, updates, and compliance with security policies and GDPR
• Provide basic user training and guidance, helping employees use systems effectively
• Contribute to knowledge bases, FAQs, and documentation
• Build strong relationships with internal stakeholders and provide clear communication on IT issues

• Experience in an IT support, service desk, or technical helpdesk role
• Strong customer service mindset with excellent communication skills
• Able to prioritise and manage multiple requests in a fast-paced environment
• Knowledge of Microsoft Office 365, email systems, and common business applications
• Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP)
• Experience with Active Directory, user account management, and access controls
• Strong problem-solving skills with the ability to diagnose and resolve technical issues
• High attention to detail and commitment to delivering quality support
• Resilient, adaptable, and comfortable working under pressure
• Experience with IT systems, asset tracking, and ticketing tools
• Previous experience in IT support, customer service, or technical roles
• Familiarity with IT support tools and systems
• Fluent English

Degree in IT, Computing, or related field