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Hayes Gibson Property Services LLC Logo Hayes Gibson Property Services LLC · IT - Administration

IT Support Specialist

United States, Bloomington · Job Posted July 04, 2026
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Job Description

The IT Support Specialist provides high-quality technical support across the organization, ensuring the reliability and efficiency of desktop systems, software applications, and network resources. This role serves as the primary administrator and support contact for Microsoft SharePoint Online, including site management, permissions, document libraries, and workflow support. The ideal candidate will have strong customer service orientation, troubleshooting abilities, and a demonstrated ability to manage SharePoint environments. A current Microsoft SharePoint Certification is required. This position requires candidates to be physically located and authorized to work in the United States at the time of hire.

Job Responsibility

  • Provide Tier I and Tier II technical support across hardware, software, networks, and mobile devices
  • serve as primary administrator for SharePoint Online
  • assist with Microsoft 365 and systems administration
  • provide end-user training for SharePoint and Microsoft 365
  • document and track issues and resolutions

Requirements

  • Proficiency in troubleshooting hardware and software
  • experience with operating systems (Windows, macOS, Linux)
  • networking protocols
  • strong communication skills
  • problem-solving mindset
  • customer-focused
  • previous experience in IT support or similar role preferred
  • current Microsoft SharePoint Certification required
  • physically located and authorized to work in the United States

What we offer

  • Comprehensive health, dental, and vision insurance
  • 401(k) plan
  • generous paid time off
  • paid holidays
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