IT Support Specialist

IT Support Specialist Elsewhere Entertainment is looking for an IT Support Specialist to join the development of a new IP. Feed your creativity while collaborating with our team of highly skilled developers to build something innovative, exhilarating, and expansively entertaining! As a member of the IT team, you will serve as the senior on-site technical escalation point, supporting complex incidents beyond first-line support. You will perform in-depth diagnostics, manage hardware lifecycle and IT assets, support local infrastructure, and contribute to technical improvement initiatives. A significant part of the role includes hands-on hardware preparation, onboarding support, and helping ensure a seamless end-user experience. This role focuses on advanced technical support, escalations, and responsibility for local infrastructure within a dynamic office environment. You may be a strong fit for this role if you are technically skilled, service-oriented, highly organized, and comfortable leading issues from root cause analysis through long-term resolution in collaboration with others.