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Robert Half Logo Robert Half · IT - Administration

It Support Specialist

United States, Phoenix Contract work · Job Posted June 29, 2026
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Job Description

We are looking for a detail-oriented IT Support specialist to provide dependable technical assistance and hands-on infrastructure support for a growing organization in Phoenix, Arizona. This Long-term Contract opportunity is ideal for someone who combines strong help desk experience with practical networking knowledge across switching, routing, firewalls, and Microsoft-based environments. The role will support daily operations while also contributing to network administration activities tied to organizational acquisition efforts, with a schedule that generally aligns with daytime business hours and may start earlier to support East Coast teams.

Job Responsibility

  • Deliver timely technical support for end users by diagnosing and resolving hardware, software, and access-related issues across the IT environment
  • Maintain and troubleshoot network infrastructure, including switching and routing equipment, to promote stable and secure connectivity
  • Administer and support firewall technologies, including Palo Alto solutions, by assisting with configuration, monitoring, and issue resolution
  • Manage user accounts, permissions, and directory services within Microsoft and Active Directory environments
  • Assist with backup processes and recovery readiness to help protect business-critical systems and information
  • Support computer hardware setup, upgrades, and replacement activities for desktops, laptops, and related equipment
  • Contribute to configuration management and documentation efforts to improve consistency and visibility across supported systems
  • Provide network administration support related to organizational acquisition activity, helping integrate and maintain infrastructure as needed

Requirements

  • Hands-on experience in IT support, help desk, or desktop support roles within a business environment
  • Working knowledge of Cisco routers, Cisco technologies, and core networking concepts
  • Experience supporting Aruba switching platforms in a production setting
  • Familiarity with firewall administration, including Palo Alto Firewall and Palo Alto Networks technologies
  • Practical experience with Microsoft platforms and Active Directory administration
  • Understanding of backup technologies, computer hardware support, and system configuration practices
  • Ability to troubleshoot technical issues methodically and communicate solutions clearly to users and stakeholders

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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