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IT Support Specialist

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Robert Half

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an IT Support specialist to provide hands-on desktop support for a financial services environment. This long-term contract role is ideal for someone with deep experience managing Intune and Microsoft 365 technologies and Mac/OS in a mid-sized user community, with a practical, service-focused approach to end-user support. The position follows a primarily remote schedule with one day per week in the office and offers the opportunity to help maintain a stable, secure, and efficient workplace technology experience.

Job Responsibility:

  • Administer and optimize Microsoft Intune to support device deployment, policy enforcement, application delivery, and endpoint lifecycle management
  • Manage core Microsoft 365 administration, and MDM tasks across services such as Office 365, Azure-related user access, and Active Directory environments
  • Provide desktop and end-user support for approximately 300 employees, resolving hardware, software, and access-related issues in a timely manner
  • Lead endpoint rollout activities, including new device provisioning, configuration updates, and controlled implementation of workplace technology changes
  • Troubleshoot Windows-based systems and ensure consistent performance, security, and usability across supported devices
  • Collaborate with internal teams to maintain reliable user computing environments and address escalated technical support needs
  • Document support procedures, configurations, and recurring issues to improve service efficiency and operational consistency
  • Support basic networking-related troubleshooting when needed to assist with connectivity and user access concerns

Requirements:

  • Demonstrated hands-on expertise administering Microsoft Intune, Jamf, including device deployments, rollout execution, and policy configuration
  • Strong experience with Windows and Mac/OS environments, including technologies such as Office 365, Active Directory, Intune, JAMF, and Azure
  • Solid background supporting Windows environments in a desktop support or endpoint management capacity
  • Ability to independently troubleshoot end-user issues across hardware, software, identity, and device management areas
  • Experience working in a detail-oriented environment with a service-oriented approach to supporting business users
  • Comfortable working in a primarily remote role with onsite presence in San Francisco
  • Exposure to networking concepts is helpful, though not required
  • Experience with financial services or similarly structured business environments is an advantage

Nice to have:

  • Exposure to networking concepts
  • Experience with financial services or similarly structured business environments
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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