IT Support Specialist, Robert Half

Robert Half

Location:
United States, Albuquerque

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is seeking an IT Support specialist for a national non profit organization. The IT support role is onsite in Albuquerque, New Mexico, Monday - Friday 8am-5pm. The successful IT Support specialist will have IT Support experience, Windows 10, Active Directory, Hardware/software support, printer support, experience supporting all levels of end users including non-technical, and strong customer service skills with a patient, helpful attitude.

Job Responsibility:

Answers Help Desk phone and creates support tickets
Creates and monitors support cases submitted via email
Sets up and maintains IT asset inventory
Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks
Provides technical support, training, and guidance to center staff on supported technology solutions and applications
Manages and assists in the implementation of new networks, computers, and software applications
Works with the organization, computer maintenance companies, and software vendors to resolve problems
Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems
collaborates with the organization to resolve them
Ensures CIS systems comply with organizational policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors
Identifies and tracks hardware and software problems until resolved
makes recommendations to Senior Management and escalated IT support as needed
Assists staff in acquiring new computer equipment and peripherals per organizational policies
Assists with computer cabling in compliance with organizational specifications
Ensures EPMS contains accurate and up-to-date information about the center’s automated equipment
Collaborates with corporate IS staff on installation of developed applications
Obtains and maintains training resources for staff
Provides individual and group instruction on the use of equipment, software applications, and network features
Maintains current knowledge of updates and requirements regarding network systems and hardware

Requirements:

IT Support experience
Windows 10
Active Directory
Hardware/software support
printer support
Experience supporting all levels of end users including non-technical
Strong customer service skills
Patient and helpful attitude

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
August 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IT Support Specialist