IT Support Specialist

• Be the onsite point of contact for business technology: A/V, user onboarding, badge systems, deskside support, events
• Provide reliable global support via tickets and walk-ups: hardware, networks, SaaS
• Write, maintain, and adhere to clearly documented runbooks for users and IT team
• Administer SaaS apps like Google Workspace, Okta, Slack, Linear
• Handle account provisioning and deprovisioning with precision and security
• Track, maintain, and deploy hardware inventory
• coordinate ordering, repairs and replacements
• Support cybersecurity and compliance objectives such as system audits and accreditations
• Cover teammates during PTO
• hand off cleanly across time zones
• Join an on-call rotation
• travel occasionally for office or event support

• 3–5 years in IT support or related roles
• Clear, direct communicator
• organized and detail-oriented
• Demonstrated ability to self-manage against objectives and escalate appropriately
• Known for white-glove support and customer service under pressure
• Confident administrator of Mac, Windows, iOS, and Android ecosystems - ideally direct Device Management experience defining policies, managing exceptions, etc.
• Hands-on with office AV systems and collaboration software: install, configure, maintain
• Experienced with enterprise SaaS and modern ticketing/remote tools

identity providers (Okta, OneLogin), vendor management, startup experience

• PTO: Unlimited
• Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
• Eats: Catered lunch daily + doordash dinner credit if you ever need to stay late
• Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
• Fertility benefits: $15k lifetime benefit
• New hire equity grant: Competitive equity package with unmatched upside potential