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IT Support Specialist

Uni-Systems Engineering

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Location:
United States , Plymouth

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The IT Support Specialist will be the primary in-house resource for all technology-related needs within the company. This individual will provide hands-on support to staff, ensure systems and infrastructure run smoothly, and coordinate with the company’s Managed Services Provider (MSP) for escalations, projects, and strategic IT initiatives. The role requires a blend of technical troubleshooting, vendor coordination, and user support to keep operations efficient, secure, and aligned with business goals.

Job Responsibility:

  • Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral equipment
  • Manage helpdesk tickets and ensure timely resolution
  • Onboard and offboard employees (hardware setup, software access, account provisioning, etc.)
  • Train staff on basic IT tools, best practices, and security awareness
  • Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and other core systems
  • Monitor and maintain the company’s network, servers, and cloud-based applications
  • Ensure reliable backups and recovery processes
  • Act as the primary liaison with the Managed Services Provider for escalated support, cybersecurity, and system upgrades
  • Coordinate hardware/software purchases and manage vendor relationships
  • Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software deployment, etc.)
  • Monitor antivirus, patch management, and endpoint security solutions
  • Work with the MSP to maintain compliance with industry and customer requirements
  • Support disaster recovery and business continuity planning
  • Maintain inventory of IT assets (laptops, servers, software licenses)
  • Oversee lifecycle management (procurement, deployment, retirement)

Requirements:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 3+ years of IT support or systems administration experience
  • Proficiency with Microsoft 365, Windows OS, and standard office software
  • Experience with Active Directory, networking fundamentals, and backup solutions
  • Strong troubleshooting skills and customer service orientation
  • Strong problem-solving skills with the ability to quickly diagnose and resolve technical issues
  • Clear and confident communicator, able to explain technical concepts to non-technical staff
  • Demonstrated ability to collaborate effectively with internal teams and external service providers
  • Proactive approach to anticipating IT needs and recommending process or system improvements
  • Excellent organizational skills with the ability to manage multiple tickets and projects simultaneously
  • Must qualify as a U.S. person under ITAR due to access to export-controlled technical data

Nice to have:

  • Experience working with or alongside a Managed Services Provider
  • Familiarity with engineering or manufacturing environments (CAD software, PDM systems, ERP systems)
  • Knowledge of cybersecurity best practices
  • Relevant certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.)
What we offer:
  • Competitive salary and growth opportunities
  • Comprehensive benefits package including medical, dental, vision, life, and disability insurance
  • 401(k) plan with above-market company matching
  • Generous paid time off (PTO) and paid company holidays
  • HSA and FSA options
  • A collaborative culture built on integrity, respect, innovation, value, and enterprise

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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